ComplaintsforTR Paul Inc.
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The TR Paul representative (Emily B***) does not respond to emails or calls in a timely manner and they are not updating my 401k account to reflect that I am 100% vested. I work for **** ***** for four years now and have been 100% vested over a year now. I have been trying to resolve this issue for the past year now with no success. I was told there was an issue with their software for over a year now that they haven't been able to correct and they are holding $3481.00 that I can not access for hardship loans from my 401k account.Business response
01/10/2024
**** ********* ***********
This matter was resolved to our client's satisfaction after our database was corrected. We have an Thank You email in our file from the customer. The letter to us was sent via US Mail and delayed due to holidays.
Glad to hear this was closed as it was resolved in 2023
Mary G******
President
TRPaul Inc.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.