Business ProfileforSav-Mor Cooling & Heating, Inc.

In June of 2021, I purchased a ********** Mini-Split system which cost ~$55,000. Only 6 months after installation, I experienced malfunctions. These malfunctions were the same issues which had to be repaired at least twice before, the Fall & Winter of 2021, during the warranty period. Clearly, they were not repaired or I would not continue to experience the same malfunctions. Namely, one or both of the mini-splits that share a hyper heat pump, fail to perform as intended & will not heat or cool the rooms in which they are located. These mini-splits stop providing heating or cooling while the other one is in use & the blowers do not perform. This malfunction/defect happened a THIRD time 6 months following the end of my warranty; however, according to the ******* ***** **********, if a Consumer "report(s) a defect to the company during the warranty period and the product isn’t fixed properly, the company must correct the problem, even if your warranty expires before the product is fixed". I have contacted Sav-Mor on numerous occasions over the past month but they have refused to acknowledge my requests to remedy this, or to communicate, in order that we might to try to resolve this problem amicably, despite being informed of the *** rules. They insist I provide a credit card before they repair the problem again, forcing me to pay for an obvious and ongoing defect. The cost of this system is $8,650.00. They have not fixed or explored the defect, they have not communicated to me, they have not provided a copy of the previous repair records as requested, they have not provided the name of an attorney who may be able to help rectify this, and they are ignoring all consumer, trade, warranty, and defect rules related to this complaint. I would like either a repair of this system, a refund, or replacement. It appears they have zero incentive to comply to any rules or regulations, and are using a unilateral attorney provision in the contract to try to force me to court.