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ComplaintsforA'Dor Couture, LLC
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Complaint Details
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Initial Complaint
05/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of Transaction: 11/10/2023 Amount Paid in total: $3924.32 Problem: The owner/designer verbally promised me a wedding dress that I could change and alter to my preferences once choosing a dress and making the initial payment. She told me I could text her anytime, day or night, with any changes I desire to make to the dress design. After my initial payment for the dress I chose, I called and texted Dorota several times to work on my dress collaboratively. She did not respond to my text messages and the times I called she stated she was busy with her kids and would call me once she was in the office, but did not call me back as promised. After a couple of months of enduring this, I finally texted letting her know I found this very unprofessional. She then responded by saying my dress was complete and I could come in for a fitting. During the first fitting, none of the changes I desired for the dress were done. It was simply the initial dress chosen with no collaboration. She did offer to change the neckline, however it is not the dress I thought I would have or designed. I requested a partial refund several times however, she said she would change the dress for me. I do not want to pay her more money to change the dress when I already paid nearly $4000.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.