ComplaintsforBlueTriton Brands Inc.
Current Alerts For This Business
On October 9, 2018 Better Business Bureau serving Connecticut (BBB) wrote to Nestle Waters North America with regard to several patterns of complaints that had been identified. Complaint patterns consisted of delivery delays and cancellations and various billing discrepancies and errors. On October 23, 2018, BBB received a response from the business in which they indicated that they were aware of the pattern issues and were already taking steps to address and correct the issues. Specifically, Nestle had been experiencing a nation-wide shortage of delivery drivers, but have recently been able to add additional drivers as well as customer service staff in an effort to raise customer service and customer experience. Nestle also stated that they are dedicated to accurate billing.
BBB will continue to monitor the Nestle Waters North America file and believe that the company is dedicated to addressing and eliminating the identified patterns of complaints.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/05/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
They do not allow you to cancel. They give you a phone number that no one answers and eventually hangs up on you. I have MOVED and they won’t cancel water delivery.Business response
09/06/2024
Dear *******,
I am responding to you regarding your complaint filed with the Better Business Bureau. First and foremost, I would like to apologize for this experience.
I have closed the account for you effective today, 9/6/24. No further deliveries or billing will apply.
Should you have any further concerns, please reach out to me directly. I will be happy to assist you further.
Sincerely,
Darcy A***
Digital Communication Specialist
*************************Customer response
09/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I did cancel this service in 13, 2024, this company made me lose 2 days of work May 21, 2024 and May 29, 2024 just waiting for them to pick up theirs equipment which finally were picked up on May 29, 2024 by theirs driver Adam. Thank you.Business response
09/03/2024
* **** ********* ** **** ********* **** *** ********** **** *********
I am responding to you regarding your complaint filed with the Better Business Bureau. First and foremost, I would like to apologize for your experience.
I have adjusted the balance on account number ********** to $0.00. The account is closed, and no further billing will apply.
Should you have any further concerns, please reach out to me directly. I will be happy to assist you further.
Sincerely.
Darcy ****
Digital Communication Specialist
*************************Initial Complaint
09/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I signed up for a subscription water delivery service with BlueTriton d/b/a ReadyRefresh, and the product that I chose was 1 Liter ***** ***** ***** water cases. ReadyRefresh ran out of inventory sometime in late June. My last delivery of glass bottles was 6/27/24 (3 cases of glass bottles). I made no changes to my account for delivery services nor did I log into the account to adjust my order. On 8/28/24, I received a delivery of the wrong product, which was 2 cases of 1 Liter Plastic ***** ***** bottles. When I attempted to correct this order with email customer service, they insisted several times that I as the account holder had logged in and requested this change (I had not). I requested a credit and return of this incorrect product which ReadyRefresh refused, and they have also refused the credit on my account. In addition, I have noted several times to the email customer service that there is no cancellation button on the website available, and I would like to cancel my services. They have not acknowledged nor accepted my cancellation of services, and it is impossible to do so on their website. It is clear that ReadyRefresh is attempting to ship and charge erroneous, substitute products in order to charge their customers while also prohibiting them from cancelling their service, both online and over email with customer service. I have notified them that I am disputing this charge with my credit card company and filing a complaint with BBB after several emails. Additionally, the invoice for this delivery is not on my account making it impossible to see the invoice, but the delivery is marked and I have a charge on my card. I have uploaded the last invoice I have on my account showing an order for glass bottles, and the email correspondence I have had with customer service.Business response
09/03/2024
* **** ********* ** **** ******** **** *** ********** **** ******
I am responding to you regarding your complaint filed with the Better Business Bureau. I would like to apologize for this delivery matter.
I have adjusted the cost of this order, and your card will be refunded within 3-5 business days. Please keep this at no cost to you. I have also ensured that the account was closed per your request.
Should you have any further concerns, please reach out to me directly. I will be happy to assist you further.
Sincerely,
Darcy A***
Digital Communication Specialist
*************************Customer response
09/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
08/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I signed up for delivery of 5 cases of water in April 2024 and received the water. I was notified that I'd be receiving another delivery in a short time, and I went into my account and stopped the service. All the sudden 4 months later, with no notice other than an email that day that said "We are on our way" (which I didn't see until after the delivery), 5 cases showed up and I was billed. I repeatedly emailed to them that I never requested that delivery and suggested they come pick it back up, which they responded saying regulations prohibited that. We've exchanged several emails now, with each one that I send reiterating that I never ordered those bottles, was never notified that they would be delivering, and do not want to pay for them. They keep responding with suggestions of things like how to skip a delivery, call this number to cancel, etc. After the third email from them, I finally called the number they listed in their message to cancel (not happily - why should I be having to take the time to solve this?), waited on hold for a very long time, then an automated service told me to call a different number or leave a message. What on earth?? What a runaround. I hung up. This issue is still not resolved. I can't cancel the service from the website, am told to call a number to cancel that doesn't work. Yet there is communication by email - with absolutely no resolution. Just emails in a repeated loop, with no one addressing the issue: that they delivered something I didn't order, with no real notification there would be a delivery, and they won't cancel my service. This is not good business.Business response
08/30/2024
* **** ********* ** **** ********* **** *** ********** **********
I am responding to you regarding your complaint filed with the Better Business Bureau. First and foremost, I would like to apologize for this error.
I have ensured the account is closed. No further deliveries or billing will apply. I have also adjusted the charge for the delivery completed on 8/23/24. Please keep this water at no cost to you.
Should you have any further concerns, please reach out to me directly. I will be happy to assist you further.
Sincerely,
Darcy A***
Digital Communication Specialist
*************************Customer response
08/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ********Initial Complaint
08/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am long time ********* loyal brand user I always get 32 pack of cases 500 ml ********* water I called ********* customer service and reported all the cases are damaged doesn't stand up on table smash bottles bad test smells like plastic they approved to send us $99.85 refund check already past a long time I even spoke with the supervisor they approved to send us refund check as of today I haven't received my promise refund check ?? these are very disappointed for the ********* brand images Ref#28653648 Kind regards bbbBusiness response
08/30/2024
Dear ****,
I am responding to you regarding your complaint filed with the Better Business Bureau. first and foremost, I would like to apologize for this experience.
I have forwarded this quality complaint to the Consumer Affairs team at ReadyRefresh. Someone will be contacting you regarding this matter.
Should you have any further questions, please feel free to reach out to me directly.
Sincerely,
Darcy A***
Digital Communication Specialist
*************************Initial Complaint
08/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
We're water customers, for several years now on auto-pay. Our credit card was hacked and we didn't tell Ready Refresh quickly enough. They charged us a $20 late fee. I asked them to forgive it given the stolen credit card and our years of on time payment, they refused and have now added a $20 late fee to the original $20 late fee every month. It's now well over $100, all just based on one late fee. They also charge me a "paper fee" of some sort but I never get paper bills. I've cancelled the service and had them pick up their equipment, but they're hounding me for the money and are threatening my credit.Business response
08/29/2024
* **** ********* ** *** ******** **** *** ********** **** ******
I am responding to you regarding your complaint filed with the Better Business Bureau. First and foremost, I would like to apologize for your experience.
I have adjusted the balance on the account to $0.00. No further billing will apply. The account was closed per your request.
Should you have any further questions, please reach out to me directly. I will be happy to assist you further.
Sincerely,
Darcy A***
Digital Communication Specialist
*************************Initial Complaint
08/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We had used Ready Refresh for several months, and we were ready to move out of state. On my online account, I had cancelled all future deliveries and had my last water delivery in December. We were still paying for a water cooler we bought, so I continued to pay. However, after our obligation was fulfilled I continued to get billed $2.99 a month, realizing this was happening, I called in April and asked that my account to be closed, after 3 call transfer, I was told that my account was closed. I ended the call satisfied. The next month I got a bill again, and once more I called, after a long conversation, I was told my account was closed. Then the next month it happened again, I called once more, growing very frustrated, asked to speak with a supervisor, I received a refund for all the months I was charged $2.99, for a water cooler we returned when I bought one, wanting to own one rather than rent one. After the refund, I believed this was finally over with. Last month I didn't get charged, and really trusted that it was over. But today my account was overcharged because of this $2.99 charge, and I got a $35 overdraft charge from the bank because, once again I'm being charged. There is no way to remove my card information and there seems to be no way to close my account.Business response
08/29/2024
* **** ********* ** *** ******** **** *** ********** **** ********
I am responding to you regarding your complaint filed with the Better Business Bureau. First and foremost, I would like to apologize for this error.
I do see this matter was corrected for you through Customer Service. The charges were adjusted, and the card has been requested to be removed from the account.
Should you have any further concerns, please feel free to reach out to me directly. I will be happy to assist you further.
Sincerely,
Darcy A***
Digital Communication Specialist
*************************Customer response
08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
08/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This is in regards to ReadyRefresh water service. I had this service from February 2023 to January 9th 2023. I canceled my service because on December 8th I was charged for a water delivery but never received them. I have a camera on the front door so I would have seen it if it had been delivered and taken, no one came to the door that day. When I told the company they sent me a random photo of someone else's door and claimed this was evidence that they delivered it. I asked for a refund and was given this, but later the money was charged back on my account. I disputed the transaction with my bank and they were able to stop charges and give me my money back. They picked up all the materials (empty 5 gallon jugs and the water dispenser) on January 9th. This company and I are "square" as in I got my money back and they got their equipment back, but they will not stop reaching out to me about this money they claim I owe for "December 8th delivery" that never happened. I would like this company to stop reaching out to me, I have tried to call them many times. The last time I called, about 2 months ago (June 2024) I spoke with "Princess" and she kept putting me on hold and saying she had to check things. I just need peace please can someone get them to stop adding money on to this false charge and reaching out to me.Business response
08/28/2024
* **** ********* ** **** ******** **** *** ********** **** *****
I am resounding to you regarding your complaint filed with the Better Business Bureau. First and foremost, I would like to apologize for this experience.
I have adjusted the balance on the account to $0.00. The account is closed, and no further billing will apply.
Should you have any further concerns, please reach out to me directly. I will be happy to assist you further.
Sincerely,
Darcy A***
Digital Communication Specialist
*************************Business response
08/28/2024
* **** ********* ** **** ******** **** *** ********** **** *****
I am resounding to you regarding your complaint filed with the Better Business Bureau. First and foremost, I would like to apologize for this experience.
I have adjusted the balance on the account to $0.00. The account is closed, and no further billing will apply.
Should you have any further concerns, please reach out to me directly. I will be happy to assist you further.
Sincerely,
Darcy A***
Digital Communication Specialist
*************************Customer response
08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Sincerely,
******** ********Customer response
08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Sincerely,
******** ********Initial Complaint
08/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I received a product from ready refresh and after about 6 months I no longer wanted the subscription. I have tried to cancel the subscription however, when I call they only go around in circles and you are never able to talk to someone. Then when I send emails about cancellation they say to call them however, either they are too busy or they never call me back. Now they are making deliveries to an address I no longer live at and I have been trying to cancel now I’m being charged back to back on deliveries to an address I no longer live at.Business response
08/28/2024
* **** ********* ** **** ******** **** *** ********** **** ********
I am responding to you regarding your complaint filed with the Better Business Bureau. First and foremost, I would like to apologize for this experience.
I have closed the account per your request and adjusted the cost for this recent delivery. Please keep the water at no cost to you. No further deliveries or billing will apply.
Should you have any further concerns, please reach out to me directly. I will be happy to assist you further.
Sincerely,
Darcy A***
Digital Communication Specialist
*************************Initial Complaint
08/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Called today in order to get this company to come pick up their empty bottles before i threw them away. Was told that they had scheduled a pickup for them that would not cost me anything, then received an invoice from them charging me for a new delivery of water that I did not ask for or need. This is the second time within this month this company has tried to charge me after I cancelled all deliveries because we are moving.Business response
08/27/2024
* **** ********* ** **** ********* **** *** ********** **** ******
I am responding to you regarding your complaint filed with the Better Business Bureau. First and foremost, I would like to apologize for this experience.
I can confirm that the account has been closed. Any pending charges have been voided. ReadyRefresh is scheduled to pick up the empty bottles on 8/29/24 at no cost to you.
Should you have any further concerns, please reach out to me directly. I will be happy to assist you further.
Sincerely,
Darcy A***
Digital Communication Specialist
*************************Customer response
08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **********
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Customer Complaints Summary
2,126 total complaints in the last 3 years.
206 complaints closed in the last 12 months.