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Current Alerts For This Business
On October 9, 2018 Better Business Bureau serving Connecticut (BBB) wrote to Nestle Waters North America with regard to several patterns of complaints that had been identified. Complaint patterns consisted of delivery delays and cancellations and various billing discrepancies and errors. On October 23, 2018, BBB received a response from the business in which they indicated that they were aware of the pattern issues and were already taking steps to address and correct the issues. Specifically, Nestle had been experiencing a nation-wide shortage of delivery drivers, but have recently been able to add additional drivers as well as customer service staff in an effort to raise customer service and customer experience. Nestle also stated that they are dedicated to accurate billing.
BBB will continue to monitor the Nestle Waters North America file and believe that the company is dedicated to addressing and eliminating the identified patterns of complaints.
SCAM ALERT:
BBB Serving CT has received several Scam Tracker reports of consumers receiving text solicitations to wrap a Poland Spring® advertisement around their vehicle in return for financial compensation.
These offers are coming from an Impostor - Poland Spring does not have any promotion that involves this type of marketing activity.
BBB advises any consumer who has received this text offer to report it to our Scam Tracker.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 900 Long Ridge Rd Bldg 2, Stamford, CT 06902-1140
- BBB File Opened:
- 2/25/1998
- Years in Business:
- 161
- Business Started:
- 1/1/1863
- Business Incorporated:
- 1/6/1994
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Ready Refresh
- Nestle Waters North America
- Deer Park Spring Water
- Additional Contact Information
Phone Numbers
- (800) 274-5282Other Phone
- (800) 274-5282
Customer Complaints
2,145 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
501 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Chitagam S
07/18/2024
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