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          Find a Location

          cxLoyalty has 102 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilecxLoyalty

            Buying Clubs
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            On January 14, 2011, Affinion, Group, Inc. acquired Webloyalty.com, Inc. making Webloyalty.com an indirect, wholly-owned subsidiary of Affinion Group, Inc.

            BBB maintains a separate BBB Business Review on Webloyalty.com, Inc. The review may be obtained online at www.bbb.org, or by calling 203-269-2700 extension 2.
            See all additional business information

            Contact Information

            6 High Ridge Park

            Stamford, CT 06905-1327

            Visit Website
            (203) 956-1000

            Customer Reviews

            1.33/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            86 complaints closed in last 3 years

            22 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Affinion Group, Inc. offers membership, insurance, and loyalty products through automatic renewal subscription programs, including credit monitoring and identity theft resolution services and online discount programs for retail merchandise, travel, automotive, and home improvement.

            Business Details

            This is a multi-location business.

            Find a Location

            cxLoyalty has 102 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              6 High Ridge Park, Stamford, CT 06905-1327
              BBB File Opened:
              4/30/2001
              Years in Business:
              51
              Business Started:
              1/1/1973
              Business Incorporated:
              9/23/2005
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Tenerity, Inc.
              • DO MORE
              • Advantage + Checking
              • Apple Super Value Plus
              • Webloyalty.com, Inc.
              • Buyers Ultimate Advantage Citi
              • AutoVantage Gold Spanish
              • Bank of Marin ID Protect
              • BBV ID Theft Protection
              • Benefits Package
              • Buyers Enhanced
              • Services in Sync
              • Capital Star Rewards
              • Charter One Secure Complete
              • Charter Rewards
              • Checking Extras
              • Citzens Secure Basic
              • Identity Protect Plus
              • Ciitzens Secure Bank
              • Charter One Secure Basic
              • MobileSure
              • Citizens Secure Complete
              • Identity Protect
              • Complete Auto 360
              • Bank of America Privacy Source
              • Compass Identity Safe
              • Savings Network
              • Xpert Tech Line
              • Travelers Advantage (branded Dollar)
              • Elite Excrsions Enhanced
              • Complete Home Enhanced
              • Chase Premier Travel II
              • Choice Hotels Travel Club
              • CTB55 + Club Bonus Gold Pack
              • Advantage Bestbank
              • Advantage Guaranty Bank
              • Apple Value Plus
              • Desert Passport
              • Carolina Plus Package
              • Charter One Student Money Bundle
              • Checking Plus
              • Checking With Benefits
              • Choice Benefits
              • Enhanced Fraud Protection Plus
              • Everyday Cooking at Home
              • Family Benefits
              • Fireguard
              • Enhanced Savings Plus
              • Everyday Advantage
              • Firstday Member Alert
              • Focus ID
              • First Benefits Banking
              • Fraud Finder
              • Fraud Plus Identity Protection
              • Fraud Prevention Plus
              • Fraud Secure ID
              • Fraud Defense
              • Fraud Plus Protection
              • Hard Working Fraud Protector Plus
              • Heritage Protection Plus
              • ID Theft Shield
              • ID Advantage Plan
              • ID Armor
              • ID Defense
              • ID Guardian
              • ID Protection Program
              • ID Revive
              • ID Theft Guard
              • Identity Protection Plus
              • Identity Safe
              • Identity Shield
              • Identity Theft Defense & Protection
              • Island Security & Savings Program
              • Liberty Shield
              • Mac's Rewards
              • MB Identity Assure
              • Members Advantage Checking
              • Moneysave
              • New Horizons Fraud Protection
              • Nix Check Cashing
              • Old Point Extras
              • Onguard
              • Premier Package
              • Premium Checking
              • Prosperity ID Secure
              • Fraud Protector Plus
              • Fraud Sentinel
              • Frontier Value and Protection Plan
              • Safe Theft Shield
              • Salin Secure
              • Golden Club
              • Savings Rewards Plus
              • Granite Business Elite
              • Health Allies
              • Smart Guard Plus
              • Star Protection Package
              • Hotline Enhanced
              • ID Protect
              • Identity Fraud Protection Plus
              • Jeff Davis Bank Fraud Defense
              • Optum Health Allies
              • Premier Protect
              • Privacy Lock
              • Privacy Plus
              • Protect and Save
              • PSE Secure
              • Regions Identity Protect
              • Reservation Rewards
              • Rewards Package
              • Safe Member
              • Savers Advantage
              • Saver's Rewards
              • Savings Circle
              • Secured Identity
              • Shopper Discounts and Rewards
              • Sierra Sentry
              • Simply Rewards
              • Smart Guard
              • Super ID Protection
              • Total Fraud Protection
              • Towperks
              • Travel Value Plus
              • Ultimate Value Option
              • Value Checking
              • Value Pack
              • Value Package
              • Value Plus
              • Vantage Identity Protection
              • WalletShield
              • Wellness Extras
              • Wilmington Trust Total Protection
              • Worry Free ID
              • YVB Identity Shield
              • Travelers Advantage (branded Thrifty)
              • Savers Rewards
              • Trilegiant Corporation
              • AutoVantage Gold
              • Buyers Advantage
              • Shoppers Advantage/Net Market
              • Privacy Guard
              • Complete Home
              • Great Fun
              • HealthSaver
              • Great Options
              • Clever Clubhouse
              • National Home Protection Alliance
              • Elite Excursions
              • ID Secure
              • Everyday Values
              • PC Safety Plus
              • Everyday Privileges Gold
              • Affinion Group North America
              • Identity Secure
              • Affinion Group Holdings, Inc.
              • Autovantage
              • Cheap Tickets Gold
              • Everyday Guest
              • Autovantage Enhanced
              • Credit Alert from Privacyguard
              • Datafrog
              • Everyday Values Gold
              • Fifth Third Identity Alert
              • F.Y.E. Backstage Pass VP
              • Hot-line Credit Card Bureau of America
              • Identity Theft Protection by Privacyguard
              • Livewell
              • Netmarket
              • OurCompleteHome
              • SecureAll
              • Wallet Security
              • Great Fun
              • TLG
              • Tracemyid.com
              • Free Scores and More
              • Watch-guard Protection
              • Today's Homeowner Values
              • Shell Advantages
              • Interval International Preferred Shopper
              • Identity Force Gold
              • Discount Travel Club
              • Deals and Destinations
              • Citishopper
              • TLG Great Fun
              Business Management
              • Mr. Todd Siegal, CEO
              • Mr. Fred Rodriguez, Executive VP
              • Ms. Sloane Levy, Vice President
              • Mr. Jason Anderson, Customer Relations Specialist
              • Ms. Trisha Rodriguez, Senior Manager
              • Mr. Andrew Charwat, Senior Vice President
              • Mr. Bill Graham, Executive Vice President
              • Mr. Steve Upshaw, CEO
              • Mr. Nathaniel Lipman, Chairperson
              • Mr. Mark Gibbens, CFO
              • Mr. Rick Fernandes, Co-President
              Contact Information

              Principal

              • Mr. Todd Siegal, CEO

              Customer Contact

              • Ms. Trisha Rodriguez, Senior Manager
              Additional Contact Information

              Fax Numbers

              • (203) 956-8789
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              86 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/05/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              When I made the flight reservation with ***** ******, Trip ID *********, I was assured by the agent that the flight would be fully flexible and refundable. However, when I attempted to cancel my flights recently, I was told that the trip was actually nonrefundable, which has caused me financial losses. To provide more background, I originally booked a different fully refundable flight on ***** ******, Trip ID *********. This flight was not ticketed due to a system error on ***** ******'s end. The agent I then spoke with offered to book me on a new reservation with no additional charges and confirmed that the cancellation policy would be the same, fully refundable. I accepted the new flight given the assurance that the new ticket would have the same fully refundable policy and the flexibility I needed. I am deeply saddened by the discrepancy in communications with different agents and firmly urge ***** ****** to uphold the commitment and provide a full refund for the flights I booked, as it should be.
              Read More
              Read 85 More Complaints

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Heather P

              07/17/2024

              You stole my money 86.46$$ I want my money back and check your names on cash app cards its not the accurate name tied with that number im pissed ?? I want my money back frauds
              Read 11 More Customer Reviews

              Local BBB

              BBB Serving Connecticut

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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