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          Find a Location

          Charter Spectrum has 1130 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Charter Spectrum

              400 Atlantic St Fl 10 Stamford, CT 06901-3512

            • Charter Spectrum

              7645 Magna Dr Belleville, IL 62223-3385

            • Charter Spectrum

              1015 Washington Square Suites A, B & C Washington, MO 63090

            • Charter Spectrum

              1903 N Morley St Moberly, MO 65270-3643

            • Spectrum

              1005 N 16th Ave Yakima, WA 98902-1351

            Business ProfileCharter Spectrum

            Cable TVs
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            400 Atlantic St Fl 10

            Stamford, CT 06901-3512

            Visit Website
            (888) 437-2427

            Customer Reviews

            1.09/5

            Average of 3,389 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14,879 complaints closed in last 3 years

            5,181 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers telephone communication services including video and high-speed internet.

            Business Details

            This is a multi-location business.

            Find a Location

            Charter Spectrum has 1130 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Charter Spectrum

                400 Atlantic St Fl 10 Stamford, CT 06901-3512

              • Charter Spectrum

                7645 Magna Dr Belleville, IL 62223-3385

              • Charter Spectrum

                1015 Washington Square Suites A, B & C Washington, MO 63090

              • Charter Spectrum

                1903 N Morley St Moberly, MO 65270-3643

              • Spectrum

                1005 N 16th Ave Yakima, WA 98902-1351

              Headquarters
              400 Atlantic St Fl 10, Stamford, CT 06901-3512
              BBB File Opened:
              12/1/1992
              Years in Business:
              31
              Business Started:
              12/1/1992
              Date of New Ownership:
              5/18/2016
              Business Incorporated:
              1/3/2017
              Type of Entity:
              Corporation
              Alternate Business Name
              • Time Warner Cable
              • Bright House Networks
              • Spectrum Mobile
              • Charter Communications Inc.
              • Spectrum Communications
              • Cobridge Communications
              Business Management
              • Mr. Thomas Rutledge, President/CEO
              Contact Information

              Principal

              • Mr. Thomas Rutledge, President/CEO
              Additional Contact Information

              Fax Numbers

              • (864) 297-2236
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              14,879 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/14/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              On 6/5/2024 I was put into a promotional price for cable internet of $44.99. It is not supposed to expire until 6/5/2025. They are now billing me $57.99 stating that that promotion no longer exists for this area and do not know who signed me up for that amount. I am on disability and have limited income so they told me if I increased my speed from 300mb to 500mg I would receive this price for a year. My internet buffers three times more with their upgrade. Spectrum has a monopoly on cable internet in this area so there is no one else to choose from for service. I want the price I was promised when I upgraded.
              Read More
              Read 14878 More Complaints

              Customer Reviews

              3,389 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Trish W

              08/19/2024

              I called to cancel my cable and keep my internet. After having a 20 minute conversation, the rep transferred me without giving me the name of the department or the number they were transferring me to. After an hour and 40 mins on hold, I hung up. I called back 2 days latter and waited 40 mins and no one answered the phone. Here I sit for the 3rd time in a week to cancel my cable. I'm 25 minutes into a phone call and was told I was being transferred and the wait time is over an hour.
              Read 3388 More Customer Reviews

              Local BBB

              BBB Serving Connecticut

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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