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ComplaintsforCrown Cleaning LLC
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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I reached out to Crown home cleaning for a deep clean as I not noticed there were areas in my house that I was missing during my regular cleanings. I spoke to the owner and I was looking for a clean slate -Thorough dusting, wiping down the doors and baseboards, and an oven clean. After I came home from the cleaning be finished I noticed areas were missed: Behind the TV wasn’t dusted, they didn’t dust my desk, They didn’t vacuum the couch cushions, They left cleaning residue in my oven, They damaged the paint on my oven, The doors were not wiped down. He informed me he did not send his best cleaners, and canceled on me for when they were meant to come back out. He has not sent my refund after much back-and-forth. They shared they will refund me May 10 But they have yet to send it. I have called and reached out several times to no replyCustomer response
06/18/2024
Hi, in my searching, I was unable to find an actual business business headquarters.
I provided a screenshot to my credit card charge and the link to the ***** payment they sent me
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Customer response
06/18/2024
I found ** ****** ***** ** ******** ** ***** as the address for the owner. I believe he runs the business out of his home as it is a cleaning business.Customer response
06/18/2024
I found the llc address
Crown Cleaning LLC
*** ********** *** **** ** ******** ** ********** **
Customer response
06/18/2024
I found the llc address
Crown Cleaning LLC
*** ********** *** **** ** ******** ** ********** **
Business response
07/17/2024
Customer was Contacted and we came to an agreement and refund was issued.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.