ComplaintsforConair Corporation
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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a men's shaver and it doesn't work on me. I cant pay for package pickup. I cant drop it off at *** store. Can you please refund me this one time courtesy. Can you refund it without getting the product back?Customer response
06/11/2024
Do you have united states postal service return label or fedex return label. I really cant use *** return label.Business response
06/11/2024
Hello,
Someone from our Customer Service team will contact you shortly.
Customer response
06/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
06/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
A few months ago I bought a heating pad from Conair and after buying it, a few months later it stopped working. I called conair and they told me they would only give me a twenty percent discount For a new one and I had ten minutes to get it. When I told them that I was not happy with that situation, they hung up with me. I think a product should last more than just a few months and twenty percent is not gonna make up for what I paid for. I've had a few issues with these heating pads and at at this point I think their products are faulty. They want me to provide a code on the prongs but they are so hard to read. I will take a picture of the code and attach it. Apparently the heating pad had sat in the Store for four years, Avoiding the warranty. And the only way I can prove that I bought it a few months ago if I had the receipt but I couldn't tell you whetre it at or what happened to it. So I have no way of Proving it that I bought it a few months ago. At this point I just want a replacement and I'm will return the old 1 to them. I just want a working heating pad.Business response
06/10/2024
Hello,
Unfortunately, your unit is out of warranty. Without a valid receipt we cannot replace the unit. Try going back to **** *** and see if they could help you, seeing you claim to purchase the unit a few months ago.
Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased a ******** professional blow dryer and within a couple months of purchase, the blow dryer started sparking and is no longer working. I filed a warranty claim on May 22, 2024 with representative “Tia” at Conair. She told me that this claim would need to be reviewed and it would be 3-5 days before someone emailed me back. As of June 4, 2024, I have yet to receive any call or information regarding my claim. I called Conair again on June 4, 2024 and the same representative offered no solutions others than to “escalate” the matter and I would have to wait another 24-48 hours for a call back this time. I implored her to put me in touch with a supervisor as we have been without our product now for nearly 14 days and she said all supervisors are in a meeting and one would call back, no one did. We had to purchase a secondary unit further increasing our costs as we cannot wait around for Conair to decide when they’re going to respond. We expect this warranty claim to be handled immediately.Business response
06/04/2024
Hello,
Someone from our Customer Service team will contact you shortly.
Customer response
06/04/2024
Complaint: ********
I am rejecting this response because:
i will keep this complaint open until i am contacted and the warranty issue is resolved.Sincerely,
******** ********Business response
06/05/2024
Hello,
Check your voicemail, a Customer Service Rep. left a message.
Customer response
06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
06/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered on the ******** *** on the website, I was using a promo code ******, I made sure that it still qualifd for the deal which was that you get a free ******* shaver with any purchase over $250. the free item auto added to my cart as you can see from the uploaded proof before i paid but they took it off on my receipt..The free shaver was in my shopping cart as you can see when I paid &then on my confirmation page it is not on there. I had to wait until the next Monday since it was a weekend to call them and I just thought it was a glitch but I called I got someone named Tamania she kind of chuckled and said "yea you didn't qualify because you used a code and you can't use both" . I said i can prove that isn't true she said it didn't matter what the website said they aren't going to honor it. I asked to cancel my order she said I can't do that either. This is Classic Bait & switch. I am just asking for them to send me the ****** shaver that I was promised in my order. If not I want the $127.99 it says the ****** shaver is worth.It isn't fair to make the terms not state you can't use a promo& it still show in the cart.it still does it.I uploaded the one I did today to prove it still can see applied,but then not honor their deal to get people to spend hundreds of dollars. I believe it is actually illegal because of bait and switch laws. I tried to get a supervisor to help me but was just left pm hold for 25 min.My order has not shipped, there was no reason it couldn't be fixed/canceled & I would have just removed the promo even tho it says I can use it.I tried multpl xs to get help on this they refused. I just want the ****** shaver I was promised.OR they can refund me the total for the UV shaver $127.99 & I will buy 1.if you can't get it w/ the promo then don't auto put it in.Or remove it like other companies do when you add the promo..I am entitled to what was in the cart when I purc'd.no supervsr cb yet..my cart has the promo still shows the shaver freeBusiness response
06/03/2024
Hi,
Someone from our Customer Service team will contact you shortly.
Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
******************* - I never recieved this. I want a refund at this point. Very aggravated that they are dragging their feet! Refund pleaseBusiness response
05/30/2024
Hello,
Your order was delivered on Saturday. Please see a
Customer response
05/30/2024
Complaint: ********
I am rejecting this response because I did Not get the order and they are being a pain to work with!******* ******
Business response
05/30/2024
Close
Proof of Delivery
Dear Customer,
This notice serves as proof of delivery for the shipment listed below.
Tracking Number
******************
Weight
11.40 LBS
Service
*** Ground
Shipped / Billed On
05/22/2024
Delivered On
05/25/2024 3:40 P.M.
Delivered To
********* *** **
Left At
See Delivery Photo
Please print for your records as photo and details are only available for a limited time.
Sincerely,
***
Tracking results provided by UPS: 05/30/2024 1:36 P.M. EST
Print this pageI have attached the picture from *** of the unit on your porch, please see attached picture
Customer response
05/30/2024
Complaint: ********this is my neighbors porch. I live in a single home duplex! I didn't get it. I don't care what photo there is.
I am rejecting this response because:
Sincerely,
******* ******Initial Complaint
05/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
- I received a ********* Wine Fridge as a wedding gift in Oct 2022 - In April 2024 it completely stopped working - There was a one year warranty on the wine fridge, so I understand why it can't be replaced - However, there is no way to fix this fridge. We had a repairman come out and it appears to be an issue with the chip. No one sells the chip to replace it. - It appears from online reviews that this is happening to a lot of customers right after the warranty period. - ********* is not helping with getting this expensive fridge fixed and instead if offering for me to purchase a new fridge.Business response
05/21/2024
Hello,
Someone from our Customer Service team will contact you shortly.
Customer response
05/21/2024
Customer Service reached out to me to offer 25% of purchasing a new wine fridge. I told them that was not going to work for me - I do not want to pay out of pocket for a $600 fridge that will break again within a year. I'd like help finding the part to repair the fridge I have.
For now I am going to say that I am not pleased with the response.
Customer response
05/21/2024
Complaint: ********
I am rejecting this response because: I do not want to pay for a new fridge for this to happen again in 1.5 years.
Sincerely,
***** ********Business response
05/22/2024
Hello,
Your unit is out of warranty, and we advise you that we do not have replacement parts or do repairs. As a gesture of goodwill, we offered you 25% discount on a new unit.
Customer response
05/27/2024
Complaint: ********
I am rejecting this response because I do not want to have to purchase an entirely new unit after only 1.5 years. I am skeptical that the new one will last more than 1.5 years. It’s clear from reviews and articles that this is a widespread issue with this product and I don’t think this experience matches the quality I would expect from *********. I believe this is a faulty product and ********* is aware of it being a faulty product. At this point I would rather buy from a different brand other than *********.
Sincerely,
***** ********Initial Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
******** *** purchased on 7/26/23. Plates on straightening iron melted causing it to pull out hair. Company notified on 11/6/23. No response. We continued to notify them and never received a response.Business response
05/20/2024
Hello,
Someone from our Customer Service team will contact you shortly.
Customer response
05/27/2024
I have never heard from Conair to try to resolve this issue. Why have you closed the case?Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The complaint is about ************* ********* Coffee brewer. I've purchased the unit 2 weeks ago, but according to Cuisinart based on the the serial number the unit is not covered by the warranty, The problem is that the power cored is getting very hot during the coffee making time, presenting in my opinion a highly probability of electrical fire. All my attempts to resolve the problem were rejected based on the registered S/N out of warrant period (year3) . Given the possibility of a fire, and given the fact that the machine is build to make coffee unsupervised, I strongly believe that an exchange is warranted superseding the stated warranty period.Business response
05/15/2024
Hi,
Someone from our Customer Service team will give you a call shortly.
Customer response
05/23/2024
To whom it may concern.
The complaint was NEVER answered.
The company according to the first BBB response supposed to contact me by phone or email.
Initial Complaint
05/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Over the years I have purchased the oval Conair ******** ******* Gel Handle brushes. The handle of each one ahs broken off in the same place. I have called numerous times over the years to ask for replacements. No one ever got back to me. Just now, I spoke to a rude customer service agent named Jenna who said she was a manager and had no supervisors. She said you no longer make the gel handle brushes and would offer no assistance. Wait long enough and then you can use the word, unfortunately.Business response
05/23/2024
Hello,
We have already sent you a replacement two weeks ago.
Initial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have a coffeemaker that has a problem. They offered to send me a replacement within 10 days but first I had to cut the cord and have been unable to make coffee. All they will tell me is that it’s being prepared. The pictures were sent on 4/25/24. It’s way past 10 days and they won’t respond with a ship date.Customer response
05/08/2024
The coffee pot was shipped on 5/1 and should arrive today. The company did not communicate this with me until this morning.Business response
05/14/2024
Hello,
Are you having an issue with the replacement you just received?
Customer response
05/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******
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Customer Complaints Summary
182 total complaints in the last 3 years.
76 complaints closed in the last 12 months.