Business ProfileforLittle Bear Ventures LLC

Please help me file a claim against Clean Origin, the online jewelry company from which my husband and I purchased a band, setting, and diamond. The product delivered was not as listed on their website—advertised as a 3.0 mm platinum band, priced at $1615.00, we instead received a much thinner 2.1mm band, set with our Clean Origin diamond. We wanted a wider band but were wowed by how the stone looked in the setting. Although we felt ripped-off because we received approximately 30% less precious metal than we ordered our wedding was less than a month away, and the company did not offer to provide the advertised 3.0 mm band as a replacement. They refunded $200.00 of the $3,738.62 total paid, with a weak apology for the “error” on their website. Clean Origin promises a Lifetime Manufacturing Warrantee, yet four months into our marriage, while teaching, I heard a ping and looked down to see the diamond disconnected from the band. The stone was still soundly held within the prongs of the setting - I had NOT hit any hard surfaces nor applied any damaging forces to my hand. We called Clean Origin requesting a return/refund., but were refused, citing the lapse of 100 day no questions-asked return window. They offered to inspect the broken ring. Prior to sending the pieces off, we consulted three independent, reputable jewelers. Upon examination, all three cited metal weakness/porosity issues, incomplete soldering and incorrect placement of the center /shank. None were willing to warrantee a repair. and warned that only new metal would reduce the risk of this happening again. We returned the ring to Clean Origin, suspecting that the jeweler responsible for the defect would also inspect it.. They claimed NO FAULT/DEFECT. I want a full refund for the full amount for the band ($1615.00 + tax, purchased 10-25-2022, order #********* charged to **** *****'s credit card ending in ****) Please help us make this right. Thank you, ***** ** *******