ComplaintsforCopyleaks, Inc.

• Initial Complaint

  02/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I discovered that there were recurring charge from my credit this month. $10.99 per month. Starting March 23, 2023. When I tried to log in to the copyleak website to check the situation, I was told that my account did not exist. I used the debit email address to reset my password, but it still shows that my account does not exist. I contacted the copyleaks company and they were only willing to refund the deduction for this month and claimed to have deleted my account. I need them to explain why the money was debited when there was no one in my account and to refund the money previously debited.

  Business response

  02/08/2024

  I can confirm we have refunded the following payments to the user: *************** who is the paying user for the account 

  
  January 2024
  December 2023
  November 2023
  October 2023

   

  The user initially reached out seeking more information from *********************.

  The user did not reach out prior to the initial message in January, while the subscription was active since March 2023. According to the Copyleaks terms and policies, we are able to issue a refund from the previous cycle. We have made an exception and issued 4 months of refunds as a courtesy.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This company claims that they can detect whether the writing is AI or not. They state you can plug in the essay or sentence and it provides you whether it is written by human or AI. However, that is a completely and false inaccurate information that is provided to the consumer. This information is completely inaccurate for the teachers and students. I have tested out their platform on several occasions with students and I have also written my sentences and essays myself 100% each time and it provided saying AI detected. After, intentionally altering the essay with using incorrect grammar at that point it provided saying it was written by a human. Therefore, if you write with incorrect grammar it states that it is written by a human. The following inaccurate tool has caused a lot of issues for my students on the website and it should be removed since it is providing false and inaccurate information to the schools and educators and students. As for remediation I am seeking a payment of $5000 with their incorrect and false statement that they are making below with the detection information and percentage that they are providing. "With 99.1% accuracy and full model coverage that includes GPT-4 and Bard, Copyleaks AI Content Detector is the market’s most comprehensive solution." I am also asking for the removal of their inaccurate free tool on their website that you can check the writing to verify whether it is AI or Not. Thank you for your assistance, ****.

  Customer response

  12/24/2023

  This has not been resolved.

  Their site is fake and an inaccurate website where they indicate it’s for schools and teachers to pay to identify if it’s AI or real person. I have had students and myself test this site many times and it’s always inaccurate. It’s not acceptable that they are collecting payment for a site that doesn’t even function and is impacting the education of the future students. They need to shut down this site. If you don’t believe me please test it out and please write a sentence and check upon checking you will see it says it’s AI detected but if you mess up the grammar it will say it’s human. Please assist in brining down the website for inaccuracy that it provides to teachers and schools. thanks  **** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩