Business ProfileforServiceMASTER

ServiceMaster was hired to assist when our basement flooded. We have had nothing but problems since day one (Aug 2023). They failed to cover hvac returns in our house during demo causing mold to spread throughout our home (we had a newborn baby at the time and a 1 year old so this was very concerning). They also damaged our driveway with their trucks and vans and will not take accountability or assist in the repair. I believe that will be a separate matter we need to work through legally. If it is something you can assist with here please let me know. Once we had the basement mostly repaired we requested our barn wood walls to be brought back (ServiceMaster had them) so we can reinstall. They refused to return the wood unless we would release them from liability for the driveway. After a month of fighting for our property and getting many other parties involved, they agreed to return our wood. They returned it broken and also broke our alarm off our house in the process. When I asked the manager to come look at what happened he said no and they will not repair anything. I worked through that issue after several months and now am looking to have our belongings returned to the property (service master has them in storage). They once again are refusing to return our belongings to us. We have 2 people without a place to sleep until we get those belongings back and they are refusing to return our stuff and are not returning my calls. I am not sure if I need police involved but this is very frustrating and wrong. When they took our stuff they said we would have access to it always and can call anytime we need something returned and they would return it. This is proving to be untrue. Please help us get our stuff back.