ComplaintsforGeneral RE Corporation
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Date: 6/13/23 Amount paid: $765.00 for a vacation trip ***** ****** Reference #****** in the amount of $13232.16 for a trip 8/6/23 to ***** Service: Travel Insurance Nature of dispute: Our initial airline failed to take off at the scheduled time thus making our plane late for the connecting flight to *****. After sitting on the runway again, one flight attendant rushed us to the connecting terminal, but it was too late, thus, making us miss our connection. When I requested we be put on the only other flight leaving that evening to **, the airline refused to do so and after waiting around for over an hour they rebooked us for the next flight which was 24 hours later. That resulted in a need for an overnight stay in a local hotel at my own expense. Results: expenses incurred for Policy number: *********, *********, *********Business response
01/29/2024
This acknowledges receipt of complaint #******** directed to General Re Corporation. Upon review of the information provided by the complainant, ******* *******, the policies in question are underwritten by ***** Insurance Companies (“*****”) and issued by **** ******* Insurance Agency, Inc. (“**** *******”), neither of which is an affiliated entity. As a result, there is nothing General Re Corporation or any of its subsidiaries can respond to or address. We recommend that to the extent complainant has concerns about the ***** and **** ******* policy, the complainant direct the inquiry to either ***** or **** *******.
Very truly yours,
Andrew R. G******General Re Corporation
Secretary & General Counsel
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.