Business ProfileforStamford Ford Lincoln

purchased a pre-owned certified 2021 **** ******** ** - with DVD option in 12/30/2023 while trying to turn on the DVD with my son we found out that the previous owners DVD was stuck and the touch screen didn't work , after using tweezer assuming it just stuck , i put my DVD in and also got stuck , at this time i contacted the service manger Micheal S******* VIA phone , email and text advising at the end of FeB , beginning of March that the DVD player didn't work , ( they never checked it when they did there inspection of the car prior to selling it , i brought it in so they could pull out MY DVD at this time i asked to have it replaced since the car is under warranty still when i spoke with Scott F****** , he said he needed to speak with the GM and would get back to me , he never did , i again contacted the service manager expressing my concerns and not very good customer service , he then said he would do what's right for the custom ( which i took as they would order anew DVD , so i scheduled another appt and met with Greg T******* and he advised me that it was never ordered and i said that's unacceptable please see to Mike and the GM to have ordered ASAP , after 2 weeks and not updates Greg T******* tells me that the GM declined this request , i am asking for your help in getting this FIXED ASAP , it is the summer time and i have 4 kids that love to watch movies on road trips i will be going to with the owner Dominic F********* this is absobulyy one of the most horrible custom experiences i have ever had as you can see the pervious owner purchased the DVD option on the window sticker