![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Customer ReviewsforKayak.com
58 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Catina D
1 star06/24/2024
Booked a hotel on Kyak during a 23 hour drive. I saw a section before choosing the hotel that stated Free cancellation and pay at hotel. Once I chose the hotel, it told me to reserve with my card. I did. After receiving confirmation i realized it was booked in the wrong location. I immediately contacted Kyak which was Eurotravel and they refused to cancel, change location, or refund my money. I spoke to the hotel, and was told there's nothing they can do. Kyak is a scam. I will continue to persue my refund.Kayak.com Response
06/26/2024
Please reach out to our Consumer Support team via KAYAK.com/support with more details. They will be able to point you in the right direction. Thanks!Review from Eddie S
1 star05/23/2024
Zero stars. I rent a car through Kayak. They charged me a prepaid amount that was suppose to be paid to the car rental. It was not. Individual I spoke would not help. When asked to speak with a supervisor, he hung up on me.Kayak.com Response
05/29/2024
Please reach out to our Consumer Support team via KAYAK.com/support with more details. They will be able to point you in the right direction. Thanks!Review from Tara B
2 stars03/22/2024
Kayak doesn’t actually book anything for you but they also don’t tell you that. They switch you over to whatever booking site they want & don’t ever even give you the name. I’ll never use Kayak again. Booking.com is a better option.Kayak.com Response
03/26/2024
Thank you for your comment. KAYAK is an online travel search site designed for travelers to search and book their own travel. You can learn more about how KAYAK works by visiting ****************************Review from Terry W
1 star03/10/2024
We spent a lot of time booking a flight on Kayak.com and found a great deal. Everything went fine and they charged our credit card. I received a text in the evening saying they couldn't honor their offer and how would we like a refund. For me this was basic contract law-offer/acceptance and we have a contract. Just annoying. Please be aware that you need to opt for a credit card refund or they will give you a useless company credit.Kayak.com Response
03/26/2024
Please reach out to our Consumer Support team via KAYAK.com/support with more details. They will be able to point you in the right direction. Thanks!Review from Jean S
1 star02/01/2024
Can’t change email for the account and can’t delete account. To delete we are told a 6 digit verification code was sent to our email, but never arrived.I clicked resend several times. When you call their support number it’s automated. You can’t get a real person. If you notice their responses to the complaints here don’t really give real solutions and no apologies.Kayak.com Response
02/07/2024
Thank you for posting this review. Please reach out to our Consumer Support team via ***************** with more details. They will be able to point you in the right direction. Thanks!Review from Jean S
1 star01/30/2024
Horrible. DO NOT USE KAYAK. Flight was cancelled by airline and Kayak offered rebooking or refund. I opted for refund and then they told me that they had not received refund approval from airline even though Kayak offered me the option. I tried to rebook through ****** but couldn’t because the flight was still in Kayak’s system even though it was supposed to have been cancelled. I called the airline directly to cancel and rebook but they could not refund me because original flight was booked on Kayak credit card. Right now I am working through Chase to get the refund from Kayak. ****** is a million, trillion times better and I only tried Kayak because **** ****** suggested it. The only time **** proved me wrong. STAY AWAY FROM KAYAK.Kayak.com Response
02/07/2024
Thank you for posting this review. Please reach out to our Consumer Support team via ***************** with more details. They will be able to point you in the right direction. Thanks!Review from Saed H
1 star01/16/2024
They canceled my returning flight without my consent. They claimed I requested a partial refund and I never did. I will suing kayak and I will not let this go. They are very unethically and unprofessional.Kayak.com Response
01/30/2024
Thank you for posting this review. Please reach out to our Consumer Support team via KAYAK.com/support with more details. They will be able to point you in the right direction. Thanks!Review from Christy M
1 star12/11/2023
No stars. We rented a car through *****. It directed us through Priceline to Payless car rental. We were quoted a price that was about $200 lower than *****, a company I have been happy with in the past. I should have known it was too good to be true. It was my fault for not having printed out the quote from *****/Priceline and comparing it when we picked up the car. We had been sent an email a few days before with the itinerary, but no price. Very convenient. The guy at the Payless counter said they could give us an upgrade, but didn’t say it would cost $150 more (***** has done that in the past… given a “better car” for the same price). They should be required to say it is adding to the price originally agreed upon. Even so, what about the other $50 in fees and taxes? The original quote from *****/Priceline said it included taxes and fees. I will never be using ***** or Priceline again.Kayak.com Response
12/12/2023
Thank you for posting this review. Please reach out to our Consumer Support team via KAYAK.*********** with more details. They will be able to point you in the right direction. Thanks!Review from Nick W
1 star11/23/2023
They partner with NextCar/Jet Rental/Economy Rent-a-Car at the ******* airport. They falsely claim to rent certain cars (here, a hybrid) for a price they will not honor (adding hundreds to the cost), are not in the location they claim to be (not at the airport, but offsite where you're held hostage while your family begs you to help them). It is a well-documented scam online. All of this should be shut down as illegal.Kayak.com Response
11/29/2023
Please reach out to our Consumer Support team via KAYAK.com/support with more details. They will be able to point you in the right direction. Thanks!Review from Jeff F
1 star10/21/2023
Will never use again. Booked hotel in ****** through Kayak. When I got to hotel ***** ******** not only did they have no record of my reservation, there was no vacancy. **** ******* was kind enough to give me their "minor emergency" room since all the other hotels in the area were booked. 2 phone calls and 3 weeks later still no refund on my credit card. Whoever it was I spoke to was useless in terms on information on what was going on with my refund. Their response was to "escalate this with a new ticket" or something like that. My next step might be to dispute charges on my credit card.Kayak.com Response
11/02/2023
Please reach out to our Consumer Support team via KAYAK.com/support with more details. They will be able to point you in the right direction. Thanks!
Customer Review Rating
Average of 58 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.