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ComplaintsforStamford Eye Care PC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My insurance pays for annual eye exam, which I scheduled. After getting there, I was informed that, IF the doctor gave a referral or wrote a prescription, that I would be charged a co-pay of at least $68.00 based on my insurance. My eyes are fine, I use eye drops for random dryness and redness but fine. At the end of my exam, the admin team informed me that I owed $68.00 - The admin stated because the doctor recommended that I use a different, OVER-THE-COUNTER Eye Drop, INSTEAD OF THE ONE I CURRENTLY, THAT WORKS FINE! - I did not need a different eye drop solution, nor did I request one, nor is it a prescription medication. -Why do I owe $68.00? The admin stated, that is the policy and there is nothing that can be done.Business response
10/12/2023
Hi BBB,
After reviewing Mr. ******* ******** insurance plan and his complaint we have decided to give a full refund in the amount of $68.00. We are sorry for any inconvenience this may have him caused him. Windfred insurance plan covers his exam in full and a mistake was made.
Truly yours,
David M. K***** **
Customer response
10/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.