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ComplaintsforFinocchio Brothers, Inc.
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Complaint Details
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Initial Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In the course of delivering and picking up dumpsters, their drivers caused extensive driveway damage. A company rep was here to look at it. Then they sent a contractor who took video and told me the job was too big for him: he'd have to "sub it out". Then a driveway contractor they sent came over, took measurements, etc. They picked up the last dumpster mid-August, the last contractor was here early September. As of this week that contractor is waiting for permission to proceed. Now Finocchio rep says they have no information about this and want me to send photos of the damage.Initial Complaint
06/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I received a dumpster container from this company for a rental of two weeks for garbage. They never asked us what we were using it for. We are renovating from flood and needed it for contracting debris. We put dirt in the dumpster, and they told us we couldn't do that. They said we needed to pay for another container to off load the dirt and pay 800$ for it. They brought a small container and we off loaded like they said. Chris said this would suffice and they would be able to pick up both containers and return for the rest of the garbage. They then waited five days and never reached out. I called to see what the delay was, and they said the containers were still too heavy. They brought the wrong size. We would now have to pay for a third dumpster to off load more dirt for 694$. They brought the bigger container, we off loaded dirt and then they were supposed to return it for the rest of the garbage, and they never returned it. They took complete advantage of us, and we never got to use the container for the construction we needed it for. We had no contract with them. The customer service was horrendous they never reached out to us to communicate we had to call constantly to see what the problem was. They made the mistake of not bringing the correct dumpster the first time. We shouldn't have to pay twice over for their mistake.
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Contact Information
49 Liberty Pl
Stamford, CT 06902-7610
Business hours
Today,5:00 AM - 5:00 PM
MMonday | 5:00 AM - 5:00 PM |
---|---|
TTuesday | 5:00 AM - 5:00 PM |
WWednesday | 5:00 AM - 5:00 PM |
ThThursday | 5:00 AM - 5:00 PM |
FFriday | 5:00 AM - 5:00 PM |
SaSaturday | 5:00 AM - 5:00 PM |
SuSunday | 5:00 AM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.