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ComplaintsforMason Innovations LLC
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Complaint Details
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Initial Complaint
09/06/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On 8/28/23, I agreed to the scope (pictures included) of work by Mr. Mason which included a pool bar and deck. Upon start, Mr. Mason continuously lied with regards to a completion date and did not work when he stated he would. During the final day of the project, Mr. Mason shows me a bar that was not what was discussed and then reported I could not get what I originally Hired him to do. Per Mr. Masons contract, I payed him ($2868.41) 50% of the total cost and the remaining 2868.41 would be paid upon completion. As a result the Job was not completed and I was not willing to pay the remaining until the job was completed as outlined in the contract. As a result Mr. Mason has threatened me several times, indicating he will rip out the project, put a lien on my home, as well as indicating I don't know what Is good for me. ( text messages attached). I have filed a police report and Mr. Mason was issued a warning from the local *** ***** police department to not contact myself or to be on my property or he will be arrested for harassment and criminal trespassing. I have offered Mr. Mason to pay for the work that was done minus the cost of the bar which he has refused. As of 9/6/23, the project is still incomplete.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.