ComplaintsforBookkeeping With Liz LLC

• Initial Complaint

  02/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Bookkeeping company is obligated to provide a **** to another vendor for receipt by 1/31 per *** guidelines. Bookkeeping company was notified on multiple occasions that the **** was not received. Bookkeeping company had all necessary information since Sept 2023 and was resent information in 2024. No change in my mailing address. Bookkeeping company is now late, 3 weeks, has been unresponsive in resolving issue or taking accountability for delay, no apology, no sense of urgency. I didn't pay money to the Bookkeeping company; they owe me a **** form for services rendered the Bookkeeping company processed a check for the services.

  Business response

  02/22/2024

  I apologize for the inconvenience, but I was not doing the ****'s for the company she did work for. The ****'s were to be processed by a 3rd party, which I had send multiple emails and phone calls on her/others behave. I have also not hear back from them on the process of any of the ****'s including my own. I have ask the company if I could process them but I have not received the go ahead on this. Thank you for the opportunity to respond.

   

  Customer response

  02/22/2024

  
  Complaint: ********
  
  I am rejecting this response because on 2/13/2024 the Bookkeeping company owner, Elisabeth D*****   stated *** *****,
  I reached out and they are being re-issued, there was a batch that didn't make it to a few vendors. You should receive it within the week I would think. If not please let me know and I will see if I can get a copy of it and email it to you."   Her statement indicates the **** was re-issued.  She also indicated the third party is a Payroll company so they must be in communication with each other in order to run payroll on a regular and consistent basis.  This is an earlier statement from Elisabeth D***** about the third party Payroll company:  *** *****, We did have our Payroll Company do these for us this year. I will double check and let you know."

  Thank you,
  Liz
  
  This is an *** requirement, so it is the Bookkeeping company owner, Elisabeth D*****'s responsibility to get this resolved.  It's reasonable to expect that the third party Payroll company has a point of contact, a customer service department, management and/or owner to raise this issue to and get it resolved.  Again, they continue to run payroll so there is a file being transferred and some form of regular and consistent communication in order to process payroll otherwise people would not be getting paid.  I'm hearing excuses actions taken for resolution.
  
  
  Sincerely,
  
  ***** *****

  Business response

  02/26/2024

  Hi *****,

  I apologize again for the delay in you receiving your **** for 2023. I am familiar with the government requirements and deadlines. Yes, you are correct it can be the responsibility of the bookkeeper. I am also a contracted vendor of the client and processing any tax forms was not in my scope of work agreed upon to do with this client. I do not process the payroll or have contact with the payroll company, this is taken care of by another person. I did forward your email to him and let him know that you are frustrated with how long it is taking. (With complete understanding) He did call and leave a voicemail with the manager at the company. The Director had asked me to look into this for you and I did my best to help.

  I did ask the client if I can go ahead and recreate the ****'s for the vendors on the list because it is going on 22 days of them being late. I have attached a copy of the forms for you and I will be mailing them out to you today Friday AM.

  I do appreciate you bringing attention to this issue and we will be making sure the process is improved.

  Truly,

  Liz D*****

  --

  Liz D*****

  Bookkeeping With Liz LLC

  ** *** ** ********* ** ***** ***** ********

  Customer response

  02/26/2024

  
  Better Business Bureau:
  
  I have reviewed the second response made by the business in reference to complaint ID ********, and I appreciate the **** being included in their second response on 2/26/2024.
  
  Sincerely,
  
  ***** *****

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