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Complaint Details
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Initial Complaint
12/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on 11/03/22, I had mechanic came to have service, checked up all the issues I had with my heat system. I mentioned to the mechanic that there is thermometer on the heating pipe was leaking for a few months, he didn't pay much attention on it, even didn't warn me how serious damage it may cause, and one of the issue was I don't get heat in the master bedroom. On 12/11 late evening, the thermometer leaking turned to serious running water, I found the floody finished basement and garage around 9pm, I don't know when it started. It was late night, don't know where to call, so I was dealing with the flood myself, and turned off power of heat system and turned off all the water in and out from the burner and left the house without heat. and after the service done I still didn't get heat for the master bedroom, even they sent second mechanical to check, but still didn't solve the issue. in the early morning of December 12 I called Pelletier and explained all above, and told them I had no heat because their mechanic didn't replace it or even didn't warn me with the leaking. After the Mechanic came they quote me for more than $1600 to do the repair, including fixing the hold, bleeding the heat system and add antifreeze into the system, or $800 some what for just do the bleed and fix the hole on the pipe, and saying they will deduct the $204 ( the fee they charge me for the service on Nov 03) for discount, I told their company is the one responsible for the damage, the manager didn't bother to take the responsible but repeatedly told me I need to confirm the payment in order to get the service, even the mechanic was in my property from 3:20pm- 6pm (left for getting parts in the middle and returned, I told them I need fix the hole on the pipe in the early morning, and they didn't come with parts), I can't afford it and refused their repair plan. I sincerely request BBB can help me get the compensation for the damage from their negligence and dishonest work. .
Business response
01/23/2023
****** -
We apologize for delay, this paper letter we received today from the BBB was the first time our leadership team has seen this complaint. We'd like to get in touch with you and see what we can do. We can refill your system with anti-freeze. Would you prefer a phone call or email?
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.