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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
In 2021 I contracted with the Elevator Service Company (ESC) to install an elevator For my disabled wife in our home. Following incessant delays on March 17 2023 The ** state elevator inspector refused to approve the elevator installation as ESC had installed the required machinery in a room that did not meet state requirements for an elevator machine room.Business response
03/29/2023
Hello,
We are compiling a response to this complaint and will have it ready to submit to you on 3/30/23. Thank you.
Customer response
03/30/2023
Complaint: ********
I am rejecting this response because:This is yet another delay in a one year pattern.
Sincerely,
****** ***** ******Business response
03/30/2023
The work Mr. ****** identifies in his complaint has nothing to do with the Scope of Work Elevator Service Company, Inc. was contracted for and/or provided. The contract Mr. ****** entered into with Elevator Service Company, Inc. specifically identifies the work Mr. ****** refers to as "work by others." In fact, subsequent to filing his complaint with the Better Business Bureau, Mr. ****** has contracted with a general contractor to provide a larger door for the machine room. Again, this is outside the scope of work as described in our contract. As soon as Mr. ******** general contractor completes the adjustment to the door to the machine room, we will request a re-inspection and turn over the unit for use once it has passed the inspection and payment for the final installment is received by Elevator Service Company. As of this date, we have not been informed that the work has been completed.Tell us why here...
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.