Business ProfileforArdit Bita - State Farm Insurance Agent

I received tow service on February 16,2023. I paid 67.50 for a private tow to take my car from ****** ** to ******** **, which was about 19 miles, approximately 25 minutes. I was told by a StateFarm employee I should be able to receive reimbursement due to this being the first time I used the tow service. After pick up, he arrived two hours later and the shop was closed by that time. He claimed after my car was picked up, he had to go to **** ***** for another pick up. Please note, the tow truck was only big enough for my car. The following day I was told to email Elisa “because she handles reimbursement.” She was emailed four times without response. On April 7th I spoke to manager Isaac C*****. He sent me an email so I could send the tow receipt. He stated a check would be mailed out to me that day, he was apologetic and asked me to be patient. I followed up multiple times without response or satisfactory resolution. On Monday I received voicemail stating statefarm wouldn’t be reimbursing me. Yesterday I was able to speak to Isaac again, he transferred me to a different department. The employee I spoke to stated the refund must come directly from the branch itself. She took his information and he was supposed to follow up with me yesterday, which he did not. I am requesting my refund that was promised to me of 67.50. Also, I would just like to add statefarm is claiming ***** Tow service is “ ***** ******* ***** ****” and on 2/22/23 a claim was put in for them to be paid for the tow on 2/16 in the amount of 112.60. I would think they would obtain payment the day of as well as have the same company name.