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Find a Location

Westford Real Estate Management has 1 locations, listed below.

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    Business ProfileforWestford Real Estate Management

    Property Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    348 Hartford Tpke # 200, Vernon Rockville, CT 06066-4762
    BBB File Opened:
    9/3/2013
    Contact Information

    Customer Contact

    • Ms. Kari- Lynn Luginbuhl, Senior Vice President

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Westford Real Estate manages my condo complex. In early 2022 I filed a maintenance request (#****-1 dated 1/10/22) to have the intercom to my unit repaired. The maintenance Tech promptly investigated the situation. He determined that the intercom unit wiring ran through another unit and access to that unit was required. The unit owner declined to allow him access. It was then up to the management company to follow contract procedures to gain access to the unit. In the past, we had a competent manager who gained access to the unit in question (unrelated matter) by being persistent and citing the ability to levy fines until access was granted. The management company deleted my request. I resubmitted it and it was deleted again. Finally, someone on the management staff resubmitted my complaint. It is now June-2023 and the intercom is still not working.

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ja C

    1 star

    05/22/2024

    0 stars if it was an option. Westford management is highly unprofessional and they also psychologically abuse the residents that pay $400+ in HOA fees. Services are not completed fully or done correctly. Management just told me I am not allowed to call in anymore and I can only email. Greg R****** and Courtney Y**** abuse many of us. I have been called names and hung up on. They are taking our money and gaslighting us to believe we are the problem. They have made us into babysitters for the landscapers because they can't keep up with who they hired with our money. Help!!

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