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ComplaintsforLandon's Construction LLC
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We are filing a complaint against Landon's Construction LLC (CR #*******). The address online shows 22 Franklyn Street, Wallingford, CT. Our receipt shows an address of *** **** ******* ************ **. Pat and his crew put new shingles on the roof of our shed on 10/18/2021. We have a receipt for 1200.00 spent on this job. When the job was finished, we pointed out that there was a layer of shingles that were uneven. Pat assured us they would settle over time. On 1/29/2022 during a winter storm, we contacted Pat by phone and text message when we saw a layer of shingles lifting up and flapping in the wind. This was the same layer we questioned. It was clear that they had not been secured safely and properly. He responded by text saying, "That's strange but I can check after the storm." We gave him our address. On 2/5/2022, we asked him when he would come by to repair the roof. He replied by text on 2/9/2022 saying that he would come fix the roof on 2/12/2022. We replied twice asking him for an approximate time and received no response. He never came on 2/12/2022 to repair the shed roof. We spoke with him by phone on 2/15/2022, and he said he would come in an hour or two to look at the roof, and he would come on a warmer day to fix it on 2/17/2022. He never came on 2/15/2022 to look at it. And he never came to fix it on 2/17/2022. We reached out again to request that he secure the the roof shingles. We have received no response now. At this point, the shingles on the shed roof are not secured safely and properly. We would like the job to be completed properly and the layer of shingles to be secured. The work should be done while we are present with no additional charges.Customer response
03/08/2022
I am writing to update you on our BBB case (********) with Landon’s Construction. Pat came over on Friday, 3/4/2022, and he and a crew member fixed the shed roof. The issue has been resolved.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.