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ComplaintsforAware Recovery Care Inc
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Complaint Details
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Initial Complaint
03/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I reached out to Aware Recovery for In Home detox for alcohol misuse. They require you to sign up and pay for at least 1 month of aftercare if you choose their in home detox services. I signed up for the in home detox as well as a month of aftercare. Insurance did not cover this so I paid, $850/day for the in home detox and $2,850 for the month of aftercare. While the in home detox was unusual, my true complaint is about the lack of aftercare provided. They charged my card in full for the aftercare before it even started. The whole process has been confusing, disorganized, unprofessional. STRESSFUL. My understanding was I would 1) meet with a psychiatric provider 2) meet with a therapist 2-4 times/week via telehealth, 3) meet with a Care Coordinator 4) receive Family therapy as well as family education. I also agreed to urine tests for alcohol/drugs. I am now past week 2 of my month of aftercare. I met with 1 care provider 2 and 1/2 times. The first 2 times the women was on her phone, in the car, without video. The 3rd she forgot and I texted her a 1/2 hr into the meeting time. The phone kept breaking up and the time we spent was extremely uncomfortable and unprofessional. I requested to reschedule because I could not here her after being on the call for at least a 1/2 hour. I gave her another chance and the experience was the same. I talked with another women to schedule an appt and she noted "I can do that time but my kids will be in the back round. I met with a care coordinator briefly and do not understand her role. I don't know who "my team is".I requested family care and education at least a week ago and have heard nothing. Had me test my own urine once in the very beginning and just asked me to tell them the results, weird. A psych eval was scheduled and the person was a no show. They accused me of not being able to find the link. NOONE reached out to me. I have reached out several times with no help, once on hold for 1 hr. Wish there was more room.Business response
04/13/2022
To whom it may concern:
We have received the attached letter dated March 31, 2022, concerning Complaint # ********. Due to stringent federal confidentiality laws, we cannot confirm or deny that any person has received our services, and by extension we also cannot respond to any complaint that may or may not have been filed by a client unless we have a legally valid written authorization from the client allowing us to do so.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.