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Complaint Details
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Initial Complaint
12/08/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
i signed a contract with John P****** of Tanks Be Gone on July 18 2023. At that time I gave him a check for $2975. After several delays, the project got underway. It involved installing a new 275 gallon fuel tank in my basement and removing a large underground tank outside. Once the removal was complete I gave him the remainder of the fee. The contract included a certificate that states whether hazardous materials were found at the time of removal. (none were found). He said it might take a "couple of weeks" to get the certificate. After numerous emails and phone calls from me asking for my certificate he finally called me and told me that his real estate customers took priority. It is now Dec. 7, 2023 and I still have not gotten my certificate from him. This was the whole point of having the underground tank removed. The certificate is a deliverable and part of the contract. He took my money but has not delivered. He has not lived up to the terms of the contract. I would never recommend this company. He has poor business management skills and does not fulfill his contractual responsibilities.
Business response
12/22/2023
Good afternoon, we contacted the customer of the very next day. In regards to receiving payment, we rechecked our records and did find that she made payment in full. We had a typo on the town name which made one of the statements appear outstanding. As for the report, we had previously mentioned to the owner that due to a lot of pending real estate sales we were still catching up. We did send her the Tank closure report and overnighted it to her This week. We will follow up by phone with her today, to make sure she received it. Thank you for your understanding.
Best regards, John F. P******
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.