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ComplaintsforGabe's Tyre & Auto
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Complaint Details
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Initial Complaint
06/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Gabe's Tyre and Auto was contacted to fix an issue with a diesel pickup truck. Upon contacting the business manager, Michael C******, he stated that he and his mechanics could fix the issue. After having the vehicle in their possession for two weeks, the vehicle was not fixed. The vehicle was back in my possession for one and a half days and the same issue occurred. Mr. C****** stated he would take the truck back and fix said issue. After having the vehicle for an additional three weeks, he stated vehicle was fixed, after having to fix an addition fix to make the additional problem fixable. After another one and a half days of having the vehicle back in my possession, the first issue was still happening. It was never originally fixed, like Mr. C****** stated it would be. Any refund requests were dismissed. Upon bringing the vehicle to a brand new, unaffiliated with aforementioned mechanic, new mechanic stated entire DEF system was fried and needed replacement. Too many contaminants in DEF reservoir. The filler neck of the DEF reservoir was completely detached from the reservoir, leading to additional contaminants to enter the reservoir which ultimately lead to the system becoming fried. Upon contact of issue with Mr. C******, he stated that it is not their issue and no refund will be made.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.