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            • KFC

              717 Lakewood Rd Waterbury, CT 06704-2482

            Business ProfileKFC

            Fast Food Restaurants

            Contact Information

            717 Lakewood Rd

            Waterbury, CT 06704-2482

            Visit Website
            (203) 575-9835

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            717 Lakewood Rd, Waterbury, CT 06704-2482
            BBB File Opened:
            8/1/2023
            Years in Business:
            11
            Business Started:
            12/24/2012
            Business Management
            • Ms. Angelina Holmes, Manager
            Contact Information

            Principal

            • Ms. Angelina Holmes, Manager

            Customer Contact

            • Ms. Angelina Holmes, Manager
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            08/01/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 7/31/23, I went to kfc. I inquired about the 8 piece chicken and the 10 piece meal. I decided on the 10 piece meal as it was a better deal. The cashier accidentally charged my card for the 8 piece and the 10 piece meals. I told her that there was an error/ misunderstanding. I only wanted the 10 piece meal. She got the manager explained what happened and ashe her to cancel the order so she could redo it correctly. The manager came out and ask me why I wanted to change my order. I told her I only wanted one meal, not both. She told me I had to take both because that is what I ordered. I told her no. I wanted one meal an I wanted to be refunded for the 8 piece. She refused. I was in the restaurant for over 20 minutes while she yelled at the cashier infront of her coworkers ant the other customers. I explained that she did not do anything wrong, it was just a misunderstanding. She refused to refund my money. I eventually left the restaurant without the food and was out $48.23. The cashier wrote a note on the back of the receipt and asked me to return to the restaurant when this particular manager was not on duty to get my money back.

            Customer Reviews

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            BBB Serving Connecticut

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