ComplaintsforAmerican Heating Service, LLC
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Complaint Details
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Initial Complaint
10/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired American Heating to replace a home gas boiler system for my residential home. From the moment I had the system installed it has been a problem. It still continues to leak as well as over heat at times. This company has left a 5 gallon paint bucket under a brand new system that continues to leak until this very day. They have been in my residence over 10 times at least to address different issues with this system and it still does not work. They are know having an attitude when I reach out to them which has made dealing with them very uncomfortable. I am a full time healthcare worker and nursing student that took this money out of my 401 during a pandemic! This company has basically stolen my money and given me a faulty system. I need help with this matter asap as I have given so many chances to fix the error they created. You will see my attached receipt as well as the invoices of them being in my home as recent as 4/2022 and I still have a leak today!Business response
10/24/2022
We are please to say that all issues have been resolved. The manufacturer supplied the necessary replacement parts and we installed them free of charge on October the 11th 2022.
We truly apologize for any inconvenience that may have been caused by the defective parts. We remain at her service.
Sincerely,
Donald P*****
President
American Heating Service LLC
Customer response
10/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.