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ComplaintsforPlatinum Auto Care LLC
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Complaint Details
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Initial Complaint
07/19/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On 7/7/21 I paid $3000still car sold for 8000 after loan $9620 Received vehicle on 7/8/21 at approximately 4pm after I got off work. At 5:30 am on 7/9/21 Was driving car to work in *********, when exhaust fell off from the catalytic converter on the highway.car towed to dealer. Received car back on 7/12/21 1pm. Had to call out of work on 7/11/21. Paid uber to go to work 7/12/21, but anyway on the 12th after receiving the car I drove to *********** **. And o the way back the cat started smoking and couldn't get past 20 mph. Had it towed to tbe dealer. He supposedly fixed it. Even before I received the car I did inform him that I did not want the car and If he could switch me to something else. But anyway I received the car back on 7/17/21 @ 1pm and at 4:45pm the car has the same issues if not more. It is a **** ****** ******* ** **** ******* 116896 miles purchased 117,039 miles today. Car is un drivable!!!!!!!! Can someone please help!!!!!!!!!!!!!!!!!!!!!!???????!!!!!!!!!!!!!!??!Business response
03/01/2023
Hello **** ,thank you fr emailing this \over to me ,Customer complaint is satisfied at the time of purchase,customer experienced problems with the vehicle ,we did find out the issue was turbocharger ,we replaced at first attempt with a new turbocharger ,the issue was came back on again due to defective turbocharger ,which we replaced under the warranty,with no cost to customer ,customer complaint is resolved with no other issues.
thank you again...
PLATINUM AUTO CARE LLC
***** ***** *** ********* ** ***** ************ ***************** **********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.