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Complaint Details
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Initial Complaint
10/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Purchased a vehicle on 8/30/2023, as of today (10/10/2023) I have still not received plates or registration paperwork and temporary tags have long since expired. This has occurred despite me reaching out to the business multiple times (9/22/2023, 9/29/2023) inquiring about the status of my plates/registration. Most recently, on 10/03/2023 I was told the plates/registration were being overnighted to me, but they have still yet to arrive, with no tracking number provided despite request. In addition to this, the business contacted me a month after purchase informing me that their monthly payment calculator was broken at time of contract and my monthly payment would need to be nearly 100$ higher (729.79 => 819.37) since it didn't include taxes. This is not representative in any of the paperwork I signed, and was not presented during negotiations. Despite multiple attempts at reaching out (beginning on 9/27/2023 when I was told the monthly payment would be increased), the business has failed to provide an itemized breakdown of the purchase, and how it resulted in this new price, or attempted to reach a resolution with me. Very frustrating and unprofessional.Business response
10/25/2023
We apologize for any inconvenience and have called left a voicemail to the number on file to ensure Mr. **** has everything he needs. It looks like your license plates and registration were delivered last week. We are sorry for the gaps in communication as we certainly strive and train better. I would also like to apologize for our call relative to the issue in collecting sales tax on your finance contract. The system error was on our side of the transaction, as such, we will rightly take responsibility, no contract changes are necessary.Initial Complaint
06/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Purchased a new 2024 BMW ** on 5/24/23. To date, *** *** has not received paperwork needed to issue Registration and Plates. ** Temporary License Plates have expired and I am unable to drive vehicle. Phone calls, emails remain unanswered.Business response
06/28/2023
Our General Manager, Jason H****** called? Mrs. ******* to apologize for the delay in getting her plate. We are overnighting a dealer plate so she can driv her vehicle and have provided her with the tracking number. Our team will be working on the registration and Mrs. ******* has our General Managers personal cellphone for communications going forward.Customer response
06/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. We await the overnight delivery of dealer plates & Loaner Agreement which will allow us to drive our vehicle for now.
It is unfortunate that we had to go through this. This issue is not closed and will not be 100% resolved until we receive the proper registration and plates from ***. Fully understanding the time frame involved.
Sincerely,
******** *******Initial Complaint
02/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I've received a number of unwanted calls and texts from ###-###-#### as of recent, including from today on 2/2 and on 1/30. The person calling today identified business as BMW of Waterbury. It appears someone is giving out my number instead of their own as they do not wish to be harassed over the phone.. I can understand why as they've called twice so far, texted as well.. The last call was from today after opt-out of text messages..Business response
02/21/2023
Mr. ******, I apologize for the frustration you are experiencing. We don't have a record of the number that is reaching out to you. I am the marketing manager and would be happy to do some digging on my end but I need more information. Can you email me at: *****************************? Thank you!Customer response
02/21/2023
Complaint: ********
I am rejecting this response because:The person calling from number identified as BMW of Waterbury, the screen shot shows number as well..
Sincerely,
*** ******Business response
02/21/2023
The screen shot is just the number and how many times they called. I was hoping you could let me know the name they provided, and/or department they are saying they are from so I can address the situation.Customer response
02/21/2023
Complaint: ********
I am rejecting this response because: die not get name of dept, assuming it was sales
Sincerely,
*** ******Business response
02/24/2023
I apologize for the frustration but that number does not belong to any of our employees to our knowledge. Without a name or department or any additional details to investigate, there isn't a next step we can take.Initial Complaint
03/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received a number of calls today, 3/11, around 8 AM from BMW of Waterbury which woke me up. The number, ###-###-#### appears on caller id as possible spam. When I called back, the person answered as BMW of Waterbury. I never gave my number to this company nor have I ever done business. Further, I have no idea why they called at 8 AM in which case, most people are sleeping at that hour and is common courtesy not to call so early. This appears to be a wrong number or was given out because person did not wish to be called, which is understandable because they seem to like to call first thing in the morning.Business response
03/11/2022
We apologize and have made corrections in our system. Mr. ********* will not be contacted again. It appears the number was connected with another customer in error.Initial Complaint
02/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Purchased a car from the company and was given another customers info.Business response
02/07/2022
We thank you for taking the time to provide feedback on your e*perience with us. Based on what we’re seeing internally, you were provided the incorrect license and subsequent registration to the vehicle you purchased. We apologize for the inconvenience. We have delivered the proper license plates and have forwarded your correct registration. We hope you enjoy your new to you BMW ** for years to come!Customer response
02/11/2022
Complaint: 167**844
I am rejecting this response because:
Sincerely,
****** *****Initial Complaint
01/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 01.05.2022 I contacted BMW of Waterbury to notified them of my tire that appeared to be damage. The person I spoke with schedule me an appointment for 01.08.2022. Once I got to BMW on said date I was notified that my tire wasn't in stock and they needed to order my tire for me and it should be in on Wednesday the 12th. I made serval attempts to reach someone in the regards of my tire that is paid for and they keep giving me the run arounds.Customer response
01/14/2022
I would like to close out this case. I was able to connect with the manager of the company and we have resolved the issue at hand.
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.