Customer ReviewsforWagging Tails Pet Resort and Spaw

I have used them in the past. I was approved for 5 pet sitting visits and they only came once. I had to return from vacation earlier and if not for a kind neighbor my elderly cat would have become sick or worse. I have yet to receive any call back from a manager. No explanation or apology.

I normally wouldn't post a bad review about an establishment since mistakes sometimes happen but I have given this establishment ample time to right their wrongs and have not even received a call back after multiply attempts. I would NEVER leave my animals here again. I called Wagging Tails in Wolcott, CT about the price for boarding for my 2 dogs. I was given a price and told I had to pay a 50% deposit, which I did. I called a couple days before their arrival to confirm a few things and to let them know one of my dogs has a sensitive stomach so she can only eat the food I send her with, nothing more. At the end I asked for the exact remaining balance and was given double the amount that should have been due. I was told that a mistake was made and they gave me the wrong price (yes, mistakes happen but I went with this place thinking the price was one amount then it doubled two days before I was leaving for vacation). I asked for a manager to call me-that was almost two weeks ago and I have called 4 times since with no call back. What is even worse is that I picked up my dogs and was given their stuff back-only to find out there were days that my dogs were not fed one of their meals. Neither were given their treats everyday. My older dog only received a treat 2 of the 6 days. This is unacceptable!!! How do you not feed dogs their meals? I can only pray that nothing worse was done to them in their care. They tell you that you will get photos and a report card everyday- I received 2 out of 6 days. Not only did they give false information from the start but then didn't feed them their regular meals. I am beyond livid and I would highly suggest not leaving your pets here. Then when you call the manager AGAIN, you still don't get a call back. ABSOLUTELY AWFUL!!!