ComplaintsforATR Property Management LLC
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Complaint Details
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Initial Complaint
10/27/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Do not use this company. I paid to block the birds from my porch. I am chronically ill and the poop is toxic. The job was supposed to take one day but his ladder wasn’t tall enough & ground wet so he came back to finish. After that he said if the birds come back, call him and he’ll fix it. Attached is a list of times he was a no call/no show until I reached out to him. I was very patient. Him & his secretary started lying about different aspects of the situation and then stopped replying to me all-together. I said I just wanted it fixed since $580 is a huge amount of money for me. I have been on disability and medicaid since 2017 but the solutions up until then didn’t work so I gave in to paying to get it fixed. None of his excuses make sense - he even said I need an exterminator which is irrelevant. He said he didn’t show because it was raining but that only accounted for a few of the times, not the entire list shown below. Then he said he didn’t work on holidays after he told me he would come on Columbus day; that morning he said he forgot he had to watch his kids and he would be here in the afternoon - of course, he never showed up. This is a property services company that doesn’t keep its word, doesn’t care about finishing the job they started and has absolutely horrible customer service. No empathy for the disabled. I just wanted the job done so I said I didn’t want to have to contact BBB/ leave a yelp review - I gave him notice so it could be resolved amicably - instead he said if I threatened him, he would not come back. In no way is alerting him a threat! It was an olive branch. Him and his secretary kept saying they would schedule time to come out and never did. Despicable people. He also said he would drop off the invoice copy to my home and never did. I have a photo but he did not do all the work originally listed so The $780 isn’t correct- NOT not a discount. Now I need to pay someone else to fix it. I don’t trust him & have a lot of distress bc of this.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.