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ComplaintsforRayox Sport LLC
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I purchased a paddle from this store and was guaranteed a 30-day money-back back guarantee if I did not love what I purchased. A47 games, I noticed I did not love this item and I wanted to return it immediately. I have tried contacting the business multiple times through email, social media, and even a phone call once. They have not gotten back to me. My purchase is still in the 30 day window. I want a full refund and a method to return the item to them. The item has been sitting inside the box, and I have only used it once for about 2 hours.Business response
04/04/2024
To whom it might concern,
We informed ******* *******, that we would do the refund after he sends us back the product.
He has not sent it back yet. Still waiting. No refunds will be made until the product is not sent back.
Once ******* ******* sends it back we will refund him as we communicated to him.Customer response
04/10/2024
Complaint: ********
I am rejecting this response because:
It was my understanding you were going to start the refund process and then wait for the item. I expressed distrust in just sending the item without any guarantees of a refund because nothing that I have been told has been followed through. Nonetheless, I got tired of waiting and seeing the box in my living room so I have sent the item in hopes that I will get a refund, and a refund on shipping for $13.60. The item was sent today by **** **** **** **** **** **** ***
Sincerely,
******* *******Customer response
04/19/2024
The item was shipped, and it has been delivered to the vendor yet I have not received a refund. I have attached proof that the item was marked 'delivered' by ****. Can the merchant please submit my refund?
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.