ComplaintsforFajardo Tree Service llc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted Gustavo from Fajardo Tree Service llc because they left a flyer in my mailbox. I asked him if he could fix the ground on my back yard. Remove the rocks, make the ground flat and put grass on it. He told me that he will do a perfect job and I will be very satisfied. He asked for $4,000 cash only. I asked him for an invoice but he never provided one. After he got the money he did not keep his promise and did an AWFUL job and messed up the ground on my back yard. He did not have the necessary tools to do the work! He told me that he will make the ground flat but he could not do it. I have bumps and rocks all over the back yard now and I cant even walk on it! Lawn moving companies are refusing to cut the grass because of the rocks and uneven ground. Gustavo said he will come back to fix it but he never did. I called him many times and left voicemails but he never returned my calls!Business response
05/02/2022
Good morning BBB With reference to the complaint, I want to inform you that we have contacted our client and he will notify you that we came to an agreement. Thank you
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.