ComplaintsforWaterbury Veterinary Hospital
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Complaint Details
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Initial Complaint
11/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 07/22/2022 took my dog to see Brenda A R********* *** around 5 pm because he had diarrhea the date before, I ask to bring his stool but the receptionist told me to come in at 5 pm , Jake my 1 year old Yorkipoo last diarrhea was about 8 am but I kept the appointment so I could bring his stool to be tested, receptionist takes my dog out my car window because seen Covid-19 I haven’t seen the vet in person, she lined her customers in car with their pets, then the vet calls you to tell you that she’s going to give Jake vitamins B12 and subcutaneous fluid because she said that he was dehydrated I also told her to cut his nails, after $ 319 I took Jake home less then a 1 hour jack couldn’t walk he had three pockets of red fluids underneath his body , call next morning to tell them that Jake was not walking severe pain that he had three pockets of red fluids the receptionist told me that they were close and that pockets of fluid is the subcutaneous fluid the Vet gave him it should last 8 hours and she will have veterinary to call me back I told the receptionist I was going to a funeral, we miss the calls, Saturday I ended calling another vet that told me if jack does not get better to bring him to ****** veterinary emergency hospital, Sunday morning jack continue getting worse took him to ****** animal hospital where he received surgery for skin infection that almost caused his life. Over $10,000 dollars for surgery and wound care for 30 days. Waterbury Vet calls my house and tell me that their business insurance will call me and they did just to shout me down for 2 months just to tell me my claim was denied. Brenda R********* *** Waterbury Vet as been my 3 dogs vet for 8 years I thought she was going to own her mistakes, Also request medical records received one paper from each dog stating next vaccines no medical records, New vet requested the records also and still waiting almost 3 months…Initial Complaint
05/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I took my mother in laws dogs to this vet initially for dental work. I assist her in taking care of them, she was with me for every appointment. I have a list of complaints in regards to this “business” but my main one is we brought two of the dogs for “required” blood work in order to get dental cleanings that we were quoted to be around $240 for each dog. We bring them day, the lady who I’m sure isn’t qualified, takes the dogs inside (we are waiting in the car because of their Covid restrictions still), hour later come back reeking like rubbing alcohol. No fur was shaven. Their necks were wet with the rubbing alcohol and we questioned why. We were told that’s where they take blood from. I asked for the results when they come in, they said no problem. This service came to over $700. I have called them countless times requesting these records that are paid for. My current vet has called countless times requesting these records. I have been hung up. Screamed at. The list goes on. It is going on almost a month of back and forth with them just trying to get these records.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.