ComplaintsforVillwell Builders I LLC
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Complaint Details
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Initial Complaint
09/29/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Both parties signed a binding contract that $29k of work will be done to *** ****** **** **. Only $28k has been completed. They refused to fulfill the contract. I have given them almost 6 months to complete contract.Business response
10/11/2023
This complaint was a miscommunication between the office and the field manager. At the time the complaint was written we had someone on site correcting the issues. The homeowner has taken back the complaint. We would like to have this removed.Customer response
10/19/2023
Complaint: ********
I am rejecting this response because: Thats false statement, no one has reached out to me or corrected the issue. They still haven’t completed the job.
Sincerely,
***** **********Business response
11/27/2023
Villwell Builders provided a quote for work to be done at this property. However, we were able to complete the work at a lower cost than the contracted amount. Because Villwell knew the wife of the homeowner personally, they chose to do additional work on the property at no extra cost. Despite several projects being completed for free, the homeowner, Shane, was still unhappy and demanding more work to be done. We informed him that since the work was already completed under the contracted amount, Villwell was not obligated to do any additional work.The extra work was only done as a favor to the homeowner's wife. Nonetheless, we offered Shane a gift card to purchase any additional items he wanted for his home. The gift card with his name on it is still at the office unclaimed.
The homeowner said the gift card was not enough for him.
Thank you
Amanda S*****
Villwell Builders
************
Customer response
11/28/2023
Better Business Bureau:
Villwell has finally reached out on 11/27/23 stating the gift card was still there even tho In April they said it has been removed. They told me it was gonna be $1000 and it ended up being $970 so I did question it. 7 months and bbb complaint later a favor for my wife. Thank you for your helpI have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **********
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Contact Information
2714 E Main St
Waterbury, CT 06705-2839
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.