Business ProfileforThe Next Street

I have paid The Next Street company a total of $924 so far. My dispute is not with the $924 I have paid so far. My dispute is with the $100 charge billed on 12/12/23, which I have not yet paid. This is apparently for a “late fee”. As part of the $924, I paid $215 (which was prepaid via credit card before the lesson) for a two hour driving lesson on 12/12/23. When we arrived at the lesson, I unfortunately realized that we left my son’s learners permit in my office and he needed it for the lesson to commence. It was too late to cancel the lesson so we drove back to my office and came back 40 minutes later with the learners permit so that the lesson could begin. He still had 1 hour and 20 minutes remaining and the lesson did end at the originally scheduled ending time of 4:00pm. The company did not lose any money through my mistake. The driving instructor/employee simply had to wait for us to return. My son just missed out on 40 minutes of his lesson. It is disreputable to charge a late fee in this situation. I have never heard of such a fee. The company was paid for the time we were not there. The additional fee is unheard of and unethical. This company already charges an exorbitant amount for driving lessons. To resolve this situation, I would like for The Next Street to remove the $100 late fee.