ComplaintsforGuerrera Machine Company LLC
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Complaint Details
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Initial Complaint
05/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Disputed is the purchase of a ***** Bandsaw model ****** from this individual. An amount of $799.99 was paid plus $349.47 for shipping a total of $1149.46. I had asked the seller to delay shipment for a week or so. He ignored emails requesting communication on delivery and as a result set up a scenario where no one was home when delivery was attempted. Furthermore, no provisions were made for tailgate offload although residential delivery was specified. I reached resolution with ****** ******* by pick up the machine myself at their warehouse. They told me that a portion of shipping was refundable. That claim has to be filed by Mr. Guerrera as he was the person of record. Upon telling him of this matter he accused me of trying to extort him, That I refused delivery and it was my fault, he would have none of it, stop wasting his time and refuses to answer emails. Also Mr. Guerrera removed equipment (motor contactor box) clearly shown in photo and kept it constituting misrepresentation of the unit. He also poorly packaged the unit causing damage (oil leakage) to the machine requiring complete disassembly for cleaning.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.