Customer ReviewsforShelterLogic Corp.

If you plan to buy one of their products see if you can find it on Amazon. I recently purchased a 99.00 beach chair that was far too heavy and didn't fit on my beach cart. When i tried to return, it would have cost me 83.00 to return. If I had bought from Amazon it would have been sent back for free with no issues. Just be forewarned.

Hello ***, Regarding the return of the product, we apologize for the inconvenience you faced. Unfortunately, as per our policy, the shipping charges for returns are not refundable and all freight charges will be the responsibility of the customer and return freight must be prepaid. We understand how frustrating this can be, especially for a loyal customer like yourself. However, we need to be fair and consistent with all our customers. If you have any questions or wish to discuss this in more detail, please call us on **************. Thank you so much for taking the time to leave us a rating.

Disappointing Products and Poor Customer Service I purchased an Arrow carport, hoping for a durable and reliable solution to protect my vehicle/equipment from the elements. Unfortunately, my experience has been far from satisfactory. Rusting Issues: After only one year of use, the carport has developed significant rusting. The steel roofing, which was advertised as being weather-resistant, has corroded extensively. The rust is not just superficial; it has compromised the structural integrity of the entire carport. This level of deterioration is unacceptable, especially considering the high cost of the product. I have material from another manufacturer and the excess steel from the structure has been sitting on the ground for 7 years and is still rust-free while their product has failed after one year under intended use. Poor Customer Service: When I contacted customer service to address these issues, the representatives were unhelpful and dismissive of my concerns. Despite providing detailed photos and a thorough explanation of the problems, they refused to offer any meaningful assistance or warranty coverage. It took multiple attempts to even get a response, and when I did, their solutions were inadequate and did not address the severity of the rusting. Lack of Accountability: The company's refusal to stand by its product and offer a reasonable resolution shows a lack of accountability and poor customer service and reflects poorly on the company's commitment to quality and customer satisfaction. Conclusion: Overall, I am extremely disappointed with my purchase from Shelter Logic. The rapid rusting and the company's failure to provide adequate customer service have left me regretting my decision. I strongly advise against purchasing from Shelter Logic and would recommend looking for alternatives that offer better durability and customer support. Save yourself the frustration and invest in a product from a company that stands by its promises.

Hello Ryan,

We are sorry to hear about your negative experience. Please note that we strive to provide a quality service and can assure you that this is not a common occurrence. One of our representatives has reached out to you to assist and help find a resolution.

We are looking forward to assisting you!

I built my shed and found that I was missing 2 parts to complete the doors. I emailed the company and received a message within a couple of days. The message stated that the parts had been sent out by fedex and would arrive in approximately a week. The parts arrived just as they said and I was able to complete everything. Very pleased with this company and would highly recommend them!!

Hi ****** 

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

 

Great customer service. Charity was very helpful. Could not find the shelter logic product on line that we wanted but Charity was able to confirm that they still carried it and placed order.

Hi June, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Excellent customer service! I had an issue with a broken zipper on a Tommy bahama cooler backpack and they replaced it with a similar item no questions asked! I will continue to buy these products as good customer service is hard to come by nowadays! Thank you for your service

Hello *****   Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Many Thanks to Laura at Shelter Logic for clearing up a concern with one of their Products. Excellent customer Service.

Hello *******  We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Shelter Logic provides excellent customer service and is customer friendly! When our QuikShade pop-up canopy purchased through a third party supplier many months ago was unable to be set up due to unrealized damage in transit, we contacted Shelter Logic's customer service department. I was NOT directed to contact the original supplier, which would have been time consuming and likely unproductive as the return window had long been closed. They immediately addressed the problem and shipped a new pop-up. This level of customer service is not common. I would not hesitate to purchase any product in the Shelter Logic Group family of products.

Hello *****, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

This shelter came with the place I bought almost 3 years ago, no idea how old it was before that but it finally gave out. It was easy to order from the tag inside, came fast too. Only two things, I hated that sandstone was the only color for the cheaper one, I really wanted the gray one. Also they sent me promo code Welcome10 and it didn't work had to ordered without it.

Hello ******** 

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! We are sorry to hear you weren't able to use your promo code. Next time, please call us directly and we will certainly help you place the order. 

Thank you for choosing ShelterLogic! 

 

***** Carport 12x20x09 Charcoal BKP Tried to buy a second one of these to match my first: good price, free shipping. But, after ordering and paying, received a call from the shipping company requiring me to meet them somewhere to pick up the carport. I have no way of hauling it. Shipper said they'd make arrangements to use a smaller truck and would call me back. Next thing I knew, shipping company had told ***** I had canceled or refused or something, and my order would be returned to *****. ***** chose the wrong shipping company and now can't/won't make any other arrangements to get the carport to me. ***** says I must wait to receive the refund until after the carport arrives back at *****, which is obviously out of my control. Beware of *****'s "free" shipping. That does not always mean what it is supposed to mean. In this case, it means "no shipping" at all and no carport for me. Even their invoice and order confirmation said it would be shipped via ***** Ground, but ***** used **** Trucking instead--a company that, unlike *****, will not deliver to me. When selecting a shipping company, ***** should ensure that the goods can actually be delivered by them. It's not that hard to do, and it would result in not losing a sale or a customer's good will or damaging their reputation.

Hello ******* 

We are sorry to hear about your experience with us. As previously stated, our Carports are delivered via freight trucks and to safely deliver they need to make sure they can get down your street and turn around. If they are not able to do so based on the location, they will ask the consumers to meet at the closet terminal to pick up the product. Many of our customers do pick up their product at the nearest terminal when the cargo cannot reach their desired shipping location for Safety reasons. Again, we appreciate your feedback and will be using this proactively.

We do apologize for the inconvenience. 

ShelterLogic. 

"As previously stated, our Carports are delivered via freight trucks and to safely deliver they need to make sure they can get down your street and turn around." This information is what I have suggested to your reps that you add to your website and to your spiel when offering free shipping. It was NOT stated before you accepted my order and my payment. If it HAD been stated on your website or by your representative, I could have made other arrangements--by ordering from someone else. While my review was on ******* site for two days over a weekend, it was apparently removed. When I inquired about its removal, I was told: "So it is very well still up and can be seen be other customers. ??" Since I could not find it on their site, I asked for and was promised a link. Instead I got images of my feedback and ******* response. No link. My feedback on BBB is only to help other potential customers know that they may not get what they order and may not receive shipping at all when ordering from Shelter Logic. This important information cannot be found on Shelter Logic's site, but customers should be aware of this, and the BBB's site is apparently the only place they will be able to find it.