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ComplaintsforMeineke Car Care Center West Hartford
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Complaint Details
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Initial Complaint
07/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In May of 2023 I brought my 2000 ***** *** to The Shop to get it look at the Owner told me a day after dropping it off that the engine has no compression on 2 of the cylinder and ay needs a new engine,The owner called with a price of almost $4000 I told him that was too much and I was going to come pick it up and pay the price for Diagnostic He stated he can get me a engine for less would be around $2700 Including installation I agreed for that price and to get it done he said I would receive it in a week I didn't get the car until 3 weeks after and the New engine they installed keeps leaking oil and smoking after running for 30 min Idiling I went back to the store for the problem to get fix over tree times and the car still leaking oil from engine and transmission the last time I Called about it the owner called me back and stared I should take it to my micanic and have then fix it. Because they refuse to do the job and now wants me to go spend more on problem that was created by the shop.I would like to know what kind of steps I can take to get my issues resolved with the Mechanic shopInitial Complaint
03/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought my car into Meineke Car care center in mid January 2021 (cannot remember exact date, between the 12th and 15th) to be serviced. My car was not accelerating past 2 rpm and was sort of jerking/chugging along. So my girlfriend brought it into the car shop at Meineke for repair. They fixed 4 spark plgs, a coil pack, valve cover gaskets and an oil change and told me its all set and repaired. The FIRST time I drove it on the 16th, it was doing the SAME EXACT chugging/jerking/unable to accelerate, and ultimately died on the highway on my way to work. They charged me over $600 for these repairs and did not even properly diagnose the problems, nor fix any of the issues my car was actually having. So I later towed the car to AAA, then to my dealership where i had a warranty on the engine. The problem the entire time was that my engine was in the process of seizing, nothing to do with spark plugs, gaskets or coil packs. So Ive contacted the corporate office as well as the shop. The shop owner, John, has continually lied to me throughout this entire process. He told me the car was running perfectly fine when i left and that the engine was fine when i brought it in, LIE. So i gave him the paperwork from my dealership for him to review and refund, he says he will call me. he has never ONCE called me, i have had to call him multiple times. He continues to say "i sent it over to corporate to handle, ill call you back with info" which is another LIE because ive contacted corporate multiple times and they've told me that each shop is independently owned/operated, and the shop location handles these disputes. So the shop owner not only put me in danger with giving me a car with seized engine, they are also lying to me and refusing to refund me the money.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.