Business ProfileforAnytime Fitness

The nature of the dispute is that Anytime Fitness of **** ******** continued to charge my ***** credit card on file with them after I had settled my account with them. I had signed up for a number of sessions with a trainer at the **** ******** location for a specified period of time. After initially starting the training with them I and my husband purchased a condominium in ******* and proceeded to relocate to ******* for a 6-8 month period starting in December of 2023. As it turns out, Anytime Fitness does not transfer contracts out of state, so I entered into discussions with the manager prior to leaving for ******* and had 3 bimonthly payments refunded for a total of $315.79 to settle the account, at which point I was told that I would not be charged any further. The manager manager changed and in January 2024 I was charged $105.29 on January 10th and January 24th. I informed the new manager about the problem and he agreed to stop charging my card and to refund 2x $105.29 = $210.58. That phone call with the new manager took place at the end of January. It is now April 2nd. Anytime has not responded over the last 9 weeks. I have sent them an email and have made three calls to talk to the manager asking for a call back. I have received no responses. To avoid any further financial losses I have had my card temporarily blocked, and will probably have to cancel it eventually. I have uploaded the email thread from my communications with Anytime throughout this process. Zack was the manger we interfaced with (and he did a great job) and Dan was his replacement at the **** ******** location. Aside from an initial face-to-face with Zack (I believe) and the emailing back and forth that followed, I had one brief phone call with the replacement manager Dan towards the end of January in which he said he would mail us the $210.58, which never happened. Our current mailing address is **** ******* ***** ****** ********* ** *****