ComplaintsforAnytime Fitness

• Initial Complaint

  07/31/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In November of 2023 I signed up for a year long membership that stipulated, in the contract, should I move more than 25 miles away from the location of the **** ******** Anytime Fitness, I could cancel my contract without any fees. This past summer, I have submitted proof that I have moved more than 25 miles away (65+ miles) from the location, spoke once to a manager, and have since been entirely ignored. They will not cancel my membership despite proof, and are charging me. They have ignored multiple emails, calls, and voicemails. It's been weeks. I understood when signing up to cancel a month before moving. In September, I am moving again to ******* *************, and will not have access to the gym or any of its franchises.

  Customer response

  07/31/2024

  ***** **** ************* ********************* ***** ********** **** *** **** ***** ** *** ********** *********************** ******** ********* ********

   

  Hello,

  I've called another location - ******* ** * and they handled it for me. The **** ******** location is terrible, but the complaint has been resolved.

   

  Please see complaint information below.

   

  Thank you,

  Anna

• Initial Complaint

  04/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  The nature of the dispute is that Anytime Fitness of **** ******** continued to charge my ***** credit card on file with them after I had settled my account with them. I had signed up for a number of sessions with a trainer at the **** ******** location for a specified period of time. After initially starting the training with them I and my husband purchased a condominium in ******* and proceeded to relocate to ******* for a 6-8 month period starting in December of 2023. As it turns out, Anytime Fitness does not transfer contracts out of state, so I entered into discussions with the manager prior to leaving for ******* and had 3 bimonthly payments refunded for a total of $315.79 to settle the account, at which point I was told that I would not be charged any further. The manager manager changed and in January 2024 I was charged $105.29 on January 10th and January 24th. I informed the new manager about the problem and he agreed to stop charging my card and to refund 2x $105.29 = $210.58. That phone call with the new manager took place at the end of January. It is now April 2nd. Anytime has not responded over the last 9 weeks. I have sent them an email and have made three calls to talk to the manager asking for a call back. I have received no responses. To avoid any further financial losses I have had my card temporarily blocked, and will probably have to cancel it eventually. I have uploaded the email thread from my communications with Anytime throughout this process. Zack was the manger we interfaced with (and he did a great job) and Dan was his replacement at the **** ******** location. Aside from an initial face-to-face with Zack (I believe) and the emailing back and forth that followed, I had one brief phone call with the replacement manager Dan towards the end of January in which he said he would mail us the $210.58, which never happened. Our current mailing address is **** ******* ***** ****** ********* ** *****

• Initial Complaint

  11/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Ive been a member of this gym for a a decent amount of time while at college but I wanted to cancel because I do not have a car on campus so I couldn't go for the last part of the semester leading into the summer. When I went to contact them they said they would put my account on pause for 12 months and then after this 12 months my account would be terminated. A couple months later in the summer I started getting charged again even though I wasn't using the membership and didn't want it anymore. I called the gym to get this sorted out and they said that they were in a new ownership and if I send proof of residence being outside of 25 miles of the gym they would cancel my account. After I sent the mail proofing my home is 25 miles outside of the ******** gym they never responded. They keep charging me so I contacted my bank to stop the payments from going through and Anytime fitness it trying to send me to collections. I feel this is unjust as I know a friend who went to another Anytime fitness who was allowed to cancel his membership without any troubles and have been trying to contact the employees but they seem not to care enough to do anything to help me. I would like to come to a conclusion that doesn't have me pay for the months I didn't and couldn't go to the gym.

  Customer response

  12/27/2023

  ***** ***** *********** ******************* ***** ******** ******** *** **** **** ** *** ********** *********************** ******** ********* ** ********
  

  Hello, id like to notify you that my problem with Anytime fitness has been revolved and im waiting for them to finally clear my account tomorrow. They were very willing to come to an agreement and I am happy to see my issue has been resolved. Again the complaint ID number was ********. Thanks so much. 

• Initial Complaint

  07/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Anytime fitness continues to charge me even after several attempts to cancel my membership.

  Business response

  08/23/2023

  Hello **********,

  We are very sorry to hear you have had trouble processing your cancellation here at Anytime Fitness. Although we were unable to find any records of you attempting to cancel your membership, we will accept your complaint with the BBB as such and process your request.

  If you experience any further issues please contact us at the club directly *** *** ****.

  Best of luck in your future fitness endeavors.

• Initial Complaint

  07/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with 05 Anytime Fitness **** ********. I do not have a contract with ***** ***, they did not provide me with the original contract as requested

  Business response

  08/23/2023

  Hello *********,
  

  We are very sorry for any inconvenience this issue may have caused you. After careful review of your account, it appears your membership was not canceled properly (by an employee, who is no longer with the organization). We have contacted the collections agency and had your balance dismissed.
  

  For the quickest resolution, please contact us at the club directly if you experience any further issues.
  

  Thank you
  

  
  

• Initial Complaint

  03/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  A year ago i went i sign up to anytime fitness. A day after I call and spoke with a lady who doesnt work there no more an cancel. I started receiving email about billing. I kept replying that I have cancel my membership. A few month ago I receive a letter stating my account have been put in collection . I reach out and I spoke with the manager he said that the lady got fire due to this issue kept happening with other clients. He said he would take care and I dont own anything. Now my account have been put on collection and is now showing in my credit report. I call 3/8/2023 left a voicemail havent got a call back . I call again around 4pm they said manager was busy he would call back . I HAVENT RECEIVE A CALL YET. Now I have this bill in collection and I would like this to get fix as soon as possible. I would like for the manager to reach out to me and reach out to the collection agency and tell them and send them paper work that this debt is fix. I would like a copy of that too since this is what he told me twice a few months ago. The agency number is ###-###-####. I would like this to be fix as soon as possible since this is something I need fix to proceed with my home buying process. Thank you

• Initial Complaint

  12/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On March 19, 2022, I signed up for personal training at Anytime Fitness ******** **. I had switched to my wife's account at that time which was $53.16 a month. I had continued making payments for the training but due to issues with my disability from military service, I was not capable of continuing on. My wife on my behalf contacted the gym to inquire about the gym membership contract cancellation and the cancellation of the personal fitness on May 26th, 2022 but was told I would not be able to cancel the personal fitness even though I discussed my medical condition via email on May 28th. I submitted a notarized letter to end the membership the same day. I continued paying $61.25 bi-weekly for the 6 months. For June through October we were being charged even though I submitted a notarized letter for membership cancellation. My wife on my behalf sent another email inquiring on the charges and for complete cancellation of our contract with refund on October 27th, 2022. We requested information a second time on November 1, 2022 12:14pm. By 12:18pm, we received a confirmation email with an apology and that Anytime Fitness would issue the refund in 3-5 business days. On November 3rd, 2022, we received another email from Customer Care stating that the membership was set to cancel with nothing further due. By November 14th, we sent another email requesting the refunds from the months June through October. Customer Care sent an email stating to contact the gym. We sent another email November 21, 2022 to the gym requesting the refund. Customer care responded that they did not receive authorization. December 1, 2022 we sent another email to Anytime Fitness ******* with all the previously stated information including email chain. Customer care followed up with confirmation of refund processing in 3-5 days. Anytime Fitness followed up that we are past due for $390.84 due to lack of documentation. We submitted again ** documentation stating that I was 100% P &T. No response.

  Business response

  01/18/2023

  ** *******

  
  We are very sorry for any confusion regarding our cancellation process, along with any communication issues you may have encountered while attempting to cancel your membership here at Anytime Fitness.  Based on our records, it appears we did cancel and refund your membership however, we have been unable to locate your documentation and/or communication justifying the cancellation of your personal training.  
  
  That said, we would like to work with you on this, and get this resolved as soon as possible.  Since there is no specific amount you wish to be refunded in your BBB claim, we will be reaching out to you, at the number on file, to get this resolved.
  
  We apologize for any inconvenience this may have caused you and hope to get this rectified as soon as possible.
  
  Sincerely,
  
  Anytime Fitness *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩