ComplaintsforColt's Manufacturing Company LLC

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a Colt ****** **** new revolver in July. When I took it to the firing range it malfunctioned and locked up after 4 rounds. It was sent back to Colt by the gunshop I bought it from. I reached out to Colt 3 weeks later and was informed my firearm was fixed and waiting to be test fired by their range. I waited 3 more weeks and finally received it back, with a letter stating the repairs made. When I took it the range it malfunctioned again the same way. It is an unsafe, non functioning firearm. I feel that I have waisted my money on a so-called iconic top tier revolver that is a glorified paper weight. I do not trust my life with this product. I am truly disappointed with Colt customer service not once reaching out to update me on the status of repairs, and they're quality control for 2 times letting this product pass inspection. I sent it back 3 weeks ago and was informed they would be replacing it with a new revolver. I do not want a new one. I want my money back.

  Business response

  10/30/2023

  Dear *********,

  We will gladly look up the return, however we will need the serial number and/or the gun shop you had this sent in through.

  Please provide this information and we will look into this further.

  Colt Customer Service
  

  Customer response

  10/30/2023

  I purchased the item at ******** *** **** 7/21/2023. The serial # is ********. 

  Business response

  10/31/2023

  *********,

  Thank you for your quick response. Please confirm your address so we can provide you with a refund as requested.

  Colt Customer Service
  

  Customer response

  10/31/2023

  My Address as requested from the manufacturer 

  ********* **** *** ********** **  **** ********* ******** ** *****

  Business response

  10/31/2023

  *********,

  Thank you for your quick response. We have submitted the request to issue you a refund. This may take up to 4 weeks to process, however we will make every effort provide this quickly for you.

  Colt Customer Service
  

  Customer response

  10/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  10/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  2017-2020 viewed on the Colt website, the Colt 1903 was being reissued. 9-6-2023 Purchased a new Colt 1903 for $2000. After firing the first 100 rounds, notice the slide would not lock back manually using the thumb safety lever. Called Colt customer service: after relaying the serial #, the representative stated "it is not a Colt. Colt licensed another gun manufacture the rights to use the Colt 1903 design, patents, markings, and trademark." The gun is identical in every way to a Colt 1903. Gun box is marked Colt, the gun markings are identical to a Colt 1903, a Colt factory manual enclosed, but Colt says it’s not a Colt and not their problem. Surly, Colt received a licensing fee, the gun manufacture received my payment of $2000. The scary thing, I shot 100 rounds through this gun.

  Business response

  10/26/2023

  Dear Mr. *****,
  We have received your complaint regarding your Reproduction Colt 1903 Pocket Pistol that was manufactured under license by ** ******** in ******** **. As these were not manufactured by Colt, we have contacted US Armament on your behalf.  They have confirmed that you had purchased this pistol directly from them, however they have no record of any concerns from you regarding this pistol.
  They have also indicated that their sales director will be resolving this with you separately. If you have not yet been contacted by them, please call ** ******** at ###-###-####.
  Colt Customer Service

  Customer response

  10/30/2023

  
  Complaint: ********
  
  Response as expected from a *************** company, farewell ****** ****.
  
  ***** *****

• Initial Complaint

  05/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Date of transaction. 04/18/2023 I claimed a warranty on a Colt Python with defects and malfunctions on 4/20/23 Colt replaced the gun only to provide another Python with defects and malfunctions one on 5/16/2023 Defects and malfunctions include errors machining marks, light primer strikes, failure to fire, and malfunctioning trigger. They now refuse to fix the Python and only would like me to return for a refund. I would like it to be correctly fixed or replaced

  Business response

  05/25/2023

  To whom it may concern,

  As we have replaced the firearm once and the replacement product does not meet the customer's expectations, we have offered the customer a refund with the return (at our expense) and presentation of his original sales receipt.

  Karen G******
  Customer Service Maganer
  

  Customer response

  05/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** ******

• Initial Complaint

  05/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a new Colt King Cobra Target for $1088 tax included around the new year January 2023. Upon the first unloaded trigger pull or "dry fire" (w/ snap caps) the hammer broke into several pieces due to inferior metallurgy/design. Colt promptly retrieved the gun and replaced the trigger. Once back in my possession on the 1st pull, the trigger return spring broke. Colt promptly retrieved the gun and replaced the trigger spring. Once in my possession again, and still unfired by me, I decided to try dry firing(w/ snap caps) to verify the repair. Within 30 or less pulls, the trigger return spring broke again as well as the trigger disintegrating. I asked for a refund due to a defective product. Unsurprisingly Colt has decided to shift blame. They stated "Because you have shined the outside of the gun we cannot take that gun back and sell it to someone used" They intend to "fix" it and return it, a demonstrably defective firearm that is now in "fired" used condition. I have never shot this weapon and I do not feel that I should based on its defective metallurgy. Firearms are explosive devices when improperly designed/built. Colt, when confronted with my refund request, immediately attempted to make it my fault. I was accused of modifying the trigger, improper handling and ultimately condemned for shining up the exterior of a shiny stainless steel pistol as if shine affected poor design and metallurgy of interior parts. Colt offered to "repair" the gun which means to install more improperly cast/designed parts and return it to me. So what happens now when it invariably breaks again? When confronted, the CSR responded "We can't resell as used a gun that is polished". BBB, COLT had EVERY intention of RESELLING a defective firearm to an unsuspecting consumer and at the 1st opportunity chose instead to stick me with it. It is now still defective, fired(used) and cannot be trusted. This gun should be destroyed by the Manufacturer, not re-sold. Full refund please.

  Business response

  05/16/2023

  In reference to the complaint received, in the interest of customer relations, we will provide a refund for the King Cobra revolver, once this is returned to the factory. The revolver was modified outside the factory and was found to have polishing compound internally and externally which caused the stated problems. An RMA and prepaid shipping label have been provided to the customer. A copy of the original purchase receipt will be required to issue the refund.
  Thank you.

  Customer response

  05/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  02/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a handgun Colt competition series 80 9mm that I bought new in 2017 to collect. I was bought with 3 other handguns and put in a safe and never shot it until around January 1st 2023. After firing It. I found out that it had issues. So it was sent to colt under factory warranty. I took pictures before I shipped it to them. I got the firearm back to find that their gunsmith scratched it in a few places which looks horrible. I emailed Eric Easton with before and after pictures that have dates on them to show what it looked like before they received it. He said they will take care of it and for me to send it back to them. So it went back and it is at colt now. 2-13-2013. I talked with someone named Marci in shipping which was rude. She said that they are not going to fix it and wanted me to pay 250.00 to have it fixed. No way am I going to pay 250.00 for their gunsmiths mistakes. Now my new firearm that cost me 900 looks horrible. Colt manufacturing employees can't go ruining peoples property without being held accountable. I today 2-13-2013 I also contacted Colts CEO Dennis V******* and left a message about what's going on. No response back. I can't believe even though I have provided photos showing that the firearm was clearly damaged at their facility they still Will not fix what they damaged. I will upload 2 pictures showing both sides of the gun in the case. They were taken before sending it to colt. I cropped the pictures bigger in the places where the damage is at to show up close that no damage was there before sending it to them.

  Business response

  02/17/2023

  Mr *******,
  As discussed separately, we have agreed to refinish your firearm at no charge to you. We have received it into our Product Service Department and it is in process.
  Thank you
  Colt’s Customer Service

• Initial Complaint

  02/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have purchased one of Colts new ******** ****** revolvers for over 1500$. This is a revolver that was once created to the highest of standards and that is why it has been in such high demand. Right out of the box I noticed that it was out of time with cylinder lock up while firing double action. It actually has fired while out of battery striking the primers edge which is very dangerous and I have video and pictures of that . The rear sight has to be set at an extreme windage for accuracy. Overall was shocked and disappointed that the revolver I always dreamed of owning was produced so badly with issues that should have definitely been detected on even sub par quality control. It was never what I expected from Colt. The second part is just as bad. I have been trying to call and email for over a week spending around 15-20 minutes holding with no answer. No call back. I called my *** and he told me sorry but "Colt is that way". How can a multimillion dollar manufacturer not have a team dedicated to respond to customer issues especially after paying top dollar for the product? I could not be more disappointed. To the point that I wish I never got it and would accept a refund and not ever do business with them again.

  Business response

  02/17/2023

  We are very sorry for the issues you are experiencing with the new Python revolver. Please provide your serial number and address and email. We will provide you with an RMA and prepaid shipping label to bring it in for evaluation.

  With regard to the phone issue, we will look into this issue as this is certainly a concern.

  Thank you,

  Colt Customer Service
  

  Customer response

  02/17/2023

  My serial Number is ********

  My email is: [email protected] 

   

  since this message I have called the customer service numerous times and emailed with no response. What is a contact method that I can reach a human for follow up on this issue once I send the gun in? I also want to provide video and photos of the issue

  Business response

  02/17/2023

  Mr Harper,

  I have sent via email a prepaid *** ** shipping label and RMA form to bring your Python revolver in. Feel free to make any notes on the form when sending it in, in the event I missed any of your concerns.

  You also have my email address and contact information should you have any issues going forward.

  We will do our best to take care of this for you.

  Thank you,

  Karen G******

  Customer Service Manager
  

• Initial Complaint

  12/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a new bolt carrier group from them that looks like the staking machine for the carrier key slipped and hit the main body of the bolt carrier. There’s a noticeable burr on it and you can run your finger on it and feel it. I contacted colt directly and they claim it won’t effect anything and it’s cosmetic. 1. The burr is noticeable to the point where it will eventually from cycling leave marks in the upper receiver, might even make a long streak on the inside. This will cause increased wear and tear and shorter lifespan than normal. 2. I paid for a product to meet expectations of being un-damaged and the product was not sold as a blem, so shouldn’t not be treated as such unless stated in advertisement at time of purchase. This will be my last attempt for colt to make it right before posting a review on multiple gun forums with the reply I already got. I also sell guns to consumers, so not sure why you’d treat someone who basically recommends products to end users this way.

  Business response

  01/19/2023

  Cory,
  We have issued an RMA and prepaid shipping label for the Bolt Carrier Group to be returned for evaluation. This has been sent to your email address provided. We will inspect this for any burrs that could cause issues and repair/replace as needed. Please note that these will have machine marks, however function will not be affected by these.
  Please include a copy of your purchase receipt when returning.
  Thank you,
  Colt Customer Service

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a firearm from a local dealer new, Have receipt to confirm. Discovered a malfunction within my product and requested warranty work. Product was mailed in and sent back and placed on my shelf for a couple months. When showing my firearm to a family member it was discovered to have a new malfunction. When attempting to contact colt it always seems that it is nearly impossible to reach their customer service. Their phones are always down for maintenance or they are not in the office during provided call hours. They also have not responded to an email. I am deeply disappointed after spending almost $2000 on my product and it keeps coming back with issues and can’t get a hold of anyone to resolve the issue.

  Business response

  08/04/2022

  Customer has been contacted and offered a full refund on the product.  He has agreed and provided a sales receipt.  We have sent him a return label for the product to come back.  After we receive the product we will submit the refund request with our accounting team and ****** ********** will be issued a check for the amount paid for the product.

  Customer response

  08/04/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  09/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a Colt **** ****** ***** ******** from ********* ****. After completing a trip to the range, I noticed that the front sights were extremely off. The front sight was pinned in so it wasn't an easy fix. I had purchased the extra protection plan from ********* ****. So they sent it back to colt. 3 months later I received the firearm back only to discover a big scratch on the frame(idiot mark) and it was nearly impossible trying to get the slide stop pin in. Apparently, the gunsmith had messed up the indent plunger making the gun impossible to assemble. So back it goes to colt. At this stage I would like my money back or a brand new replacement.

  Business response

  10/05/2021

  We will be contacting the customer to request a sales receipt for the firearm and we can put in a request for refund with our Product Service Team.

  Customer response

  10/06/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩