ComplaintsforSolinsky Eyecare, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Solinsky Eye Care **** ******** **. did a procedure in Oct 21. It was ** ******* I received a bill over years later Mar 24. I talked to Solinsky Eye Care billing account # ************ in Mar 24 and connected them with the ** ref # ********************** I was told the issue was resolved. I received another bill from Solinsky Apr 24. I called again and connected them with the ** again ** *** * ******************* and again was told the issue was resolved. I received another bill on May 21 2024. They still have not billed the ** *********. They continue to harass me and refuse to bill the **. I am concerned there incompetence could affect my credit score and future credit rating. Thank you in advance for your helpBusiness response
06/06/2024
We take patient satisfaction seriously and are glad to hear from you. First, we apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It allows us to resolve any problems and helps us improve our service.
The incorrect insurance policy was billed at the time of service. After you contacted our billing department, the correction was made, but unfortunately, the claim will not be processed due to timely filing. The claim has been adjusted to zero balance. There is no outstanding balance on your account. Again, we apologize for any inconvenience this may have caused.Customer response
06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.