ComplaintsforImpossible Kicks LLC

• Initial Complaint

  03/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This shoe store has outrageous prices and sales practices. They act like the shoes they have are top notch and can not be found anywhere else. Literally a minute after leaving the store I went back in because on the **** website the shoes are $90. I asked to return the shoes and they said there policy is no refunds. But I literally just walked out. I said so why is your shoe so much more than the website, she said because of the convenience. This is absolutely unethical sales techniques and there overall rating is less than a 2 star and there are so many horrible reviews stating the same thing. I even reached out to **** and informed them if these practices and they are aware of it but I guess can’t do anything about it. I was charged double for a pair of shoes. So ridiculous and unfair.

• Initial Complaint

  09/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  So i purchase a pair of womens *** ****** * ****** ******* **** 8.5 that were priced at $400. When i got home and goigked them to compare prices thise sneakers are nitmally priced at $210. So now i feel cheated i feel ribbed and tooken avantage of cause he's buying these sneakers at a wholesale price (cheaper)and reselling them at a very high significant price, there IVER CHARGING me $190. I allso bough a another pair of sneakers that are priced at $375 that when i ******* to compare prices those sneakers are on the market for $180 therefore again over charged me by $195... This is totally obserd and ridiculous how these people are basically getting these footwear from some wholesale place for m7ch much lesser fee and jacking up the prices and Reselling them for a much higher price. And thats what i paid for 2 prs of sneakers YESTERDAY which i shouldve only spent WITH TAX $421.68 at any other sneaker store (***** *********** ******* ********* ).so therefore they made an EXTRA $308.16 PROFIT off me yesterday... And i want my money back.,

  Business response

  09/19/2023

  Thank you for reaching out to us with your concerns about the pricing of the women's *** ****** * ****** ******* and the other sneakers you purchased from our store. We understand your frustration, and we'd like to provide some context regarding the pricing of limited-release sneakers and the sneaker resell industry.  The pricing of sneakers, especially limited-edition releases like the *** ****** * ****** *******, can vary significantly based on several factors. 
  
  Here are some key points to consider:  
  
  Initial Retail Price: Sneakers are typically released by manufacturers at a set retail price. This price is established by the brand and is often lower than what the market demands due to factors such as production costs and brand strategy. 
  
  Limited Supply: Limited-edition sneakers are often produced in limited quantities, making them highly sought after by collectors and enthusiasts. When these sneakers sell out at retail stores, their prices can increase significantly on the secondary market. 
  
  Resell Market: The resale price is determined by supply and demand in the secondary market. 
  
  Rarity and Hype: Sneaker prices are influenced by factors like the rarity of the design, the popularity of the brand, and the cultural significance of the release. Sneakers with limited availability and high demand tend to command higher prices. 
  
  Regarding your purchase of the *** ****** * ****** ******* and the other sneakers, it's important to note that the prices you found online may reflect the secondary market value after the sneakers have sold out at retail stores. Sneaker prices can fluctuate significantly based on market demand and availability.  While we understand your concern about the price difference, we want to assure you that our pricing is aligned with the market conditions at the time of purchase. 
  
  The sneakers you bought were priced based on their current market value, which can be influenced by various factors.  We genuinely value your feedback, and we apologize for any confusion or frustration you may have experienced. If you have any further questions or would like to discuss your purchase in more detail, please feel free to contact our customer service team at ***********************************. We are here to assist you and address any additional concerns you may have.  Thank you for choosing to shop with us, and we hope this information provides some clarity on the pricing dynamics within the sneaker industry

  Business response

  09/19/2023

  Thank you for reaching out to us with your concerns about the pricing of the women's *** ****** * ****** ******* and the other sneakers you purchased from our store. We understand your frustration, and we'd like to provide some context regarding the pricing of limited-release sneakers and the sneaker resell industry.  The pricing of sneakers, especially limited-edition releases like the *** ****** * ****** *******, can vary significantly based on several factors. 
  
  Here are some key points to consider:  
  
  Initial Retail Price: Sneakers are typically released by manufacturers at a set retail price. This price is established by the brand and is often lower than what the market demands due to factors such as production costs and brand strategy. 
  
  Limited Supply: Limited-edition sneakers are often produced in limited quantities, making them highly sought after by collectors and enthusiasts. When these sneakers sell out at retail stores, their prices can increase significantly on the secondary market. 
  
  Resell Market: The resale price is determined by supply and demand in the secondary market. 
  
  Rarity and Hype: Sneaker prices are influenced by factors like the rarity of the design, the popularity of the brand, and the cultural significance of the release. Sneakers with limited availability and high demand tend to command higher prices. 
  
  Regarding your purchase of the *** ****** * ****** ******* and the other sneakers, it's important to note that the prices you found online may reflect the secondary market value after the sneakers have sold out at retail stores. Sneaker prices can fluctuate significantly based on market demand and availability.  While we understand your concern about the price difference, we want to assure you that our pricing is aligned with the market conditions at the time of purchase. 
  
  The sneakers you bought were priced based on their current market value, which can be influenced by various factors.  We genuinely value your feedback, and we apologize for any confusion or frustration you may have experienced. If you have any further questions or would like to discuss your purchase in more detail, please feel free to contact our customer service team at ***********************************. We are here to assist you and address any additional concerns you may have.  Thank you for choosing to shop with us, and we hope this information provides some clarity on the pricing dynamics within the sneaker industry

• Initial Complaint

  07/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an online order with Impossible Kicks on June 10, 2023. First inquiry was made June 20 and was informed shipping fee would be refunded. Two more inquiries about when item will be shipped have gone unanswered. Two requests for refund for I shipped item have also gone unanswered. Item has yet to be shipped as of July 3. Inquiries have been sent via email and via “contact us” on website.

  Business response

  07/03/2023

  This was a ****** ******** order that never got shipped after we stopped working with them

  Business response

  07/03/2023

  This was a ****** ******** order that never got shipped after we stopped working with them

  Business response

  07/31/2023

  ***** ****** 

  
  We are sorry you had a bad experience with ordering online. However the company shipping the product we have recently stopped doing business with due to delays in shipping times. With that being said, after reviewing your order, we see that that there was a full refund that was issued on July 3rd of 2023. If there are any issues regarding the refund please reach out to us at ************************************ Please title the email with your order number and also a brief description of your issue and we will do our best to resolve it. We apologize for the inconvenience and look forward to eating your business again

  Customer response

  08/01/2023

  ***** ***** ***** ********************* ***** ******* **** *** **** **** ** *** ********** *********************** ******** ********* ********  

   

  Hello

   

  Thank you for your help. I have heard from Impossible Kicks and have received a full refund for the purchase that was not sent.

   

  Thank you again

   

  Kind regards,

  ***** *****

• Initial Complaint

  04/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On March 17, 2023 I ordered a **** ******** ******* ***** varsity jacket order #**** for $850. After a couple of weeks I noticed the jacket didn’t ship so I sent several emails to the company that was provided in their contact information and received no response. I also contacted the store locations several times for assistance. On each occasion they told me they would look into my order and give me a call back which they never do. It’s April 22, 2023 and my order still hasn’t shipped and I haven’t heard anything from Impossible Kicks regarding when I’m going to receive my order. I feel robbed of $800 and I would just like to either receive my merchandise or have my money refunded to me as soon as possible

• Initial Complaint

  03/31/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I placed my order with impssible kicks about a month ago. I bought these as a gift and once i recived them they didnt fit. I imediately requested a return and received my return label. Its been a few weeks now and the tracking shows that my return was shipped and received by imposible kicks. I still havent gotten a refund and ive tried contacting them at least 3 times now with no response. At this point id just like a refund. Thank you for your hep.

• Initial Complaint

  01/30/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I originally bought a pair of ***** shoes for my son. Prior to giving them to him, ***** **** went on an anti-semitic tirade so i returned the shoes. I understand the store policy for store credit only and this was communicated to me at the time of original purchase and at return. I was given a gift card that i was told i could use for in-store or on-line purchases (this was clearly communicated to me by the employee). I had returned to the store several times looking and never found a shoe i liked in my size and also continued to look online. I finally found a shoe i like in my size on-line and when i tried to use my gift card, it would not take the card. I called the store and they explained to me that there had been some fraud issues with gift cards over the holidays so a new card would need to be issued for me to use on line. They told me to come in the following morning because they were doing inventory and would be too busy to do it that night. I came the next day and explained the situation to the people working (********* store, ********** **). One of them told me he is the manager and there is no one else i can talk to . My only option was to wait till i found something in the store or until the website issues are worked out and they allow gift cards again. He said there is no way to even know when that will be fixed so I would have to just keep checking. Not sure how that would work as I had to call the store to find out anything because the website had no information at all. I have subsequently submitted multiple inquiries to the company website and to a "customer service email" and have received no response from the company. I am more than happy to use my store credit but the brick and mortar store has yet to have a shoe i like in my size. They will not re-issue my gift card to allow me to use online.

• Initial Complaint

  01/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Hi, We ordered two different pairs of shoes last week and we received two pairs of the same shoes. We would like to receive instructions on how to process our return and have emailed *********************************** multiple times but have heard no responses. We tried contacting the ***** location from where they were shipped from and they told us returns are handled by email which is ridiculous when nobody is responding. We would expect better customer service when you spend $500+ on two pairs of shoes.

• Initial Complaint

  12/19/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Fraudulent website. They took money for a product that I purchased from them but never sent the product.

• Initial Complaint

  11/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a pair of shoes online from Impossible Kicks. They sent the wrong color. They do not have a contact number for customer service. I sent three emails on their customer service page and called one of their retail stores for direction. I spoke to a manager in in their ******* ** store who said he needed to talk to upper management and they would return my call. I haven't gotten a response from anyone. I would just like the shoes I bought. My order number is **** and I ordered a size 12 **** Dunk Low, SE Lottery Pack, Grey Fog. I received Green instead.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Was told at time of purchase I could return item providing I have receipt for full credit card refund. Had to return an item (gift for son), store employee refused to credit my ******** card, said only a store credit can be issued. Purchased item on 6/17, returned item on 6/20. Less than 72 hours and store, manager and owner would not credit my card. Store has return policy for store credit only which was not disclosed. During purchase I was assured item could be returned for full credit. No one ever mentioned store credit only.

  Business response

  07/15/2022

  ***** **** ****** ***************************** ***** ******* **** *** **** ***** ** *** ********** *********************** *** *** ******* ****************************** ******** *********** ** ****** **** **** ***** *******   **** ****** ******** *******  

  All customers are told before that all items are final sale & if they do not fit the intended customer, we offer an exchange only for a different size or color. Our store policy is stated both on our receipt, as well as on the counter that only store credit within 30 days will be provided. After about an hour, the customer finally decided to comply to the store policy which ended up with her receiving the store credit. Nothing was intended to trick or hide our store policy; our policy has been the same since open & universal across all Impossible Kicks locations.

   

  Sincerely,  

   

  Nate P*****

  Impossible Kicks
  **** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩