ComplaintsforGeorge Harte Nissan, Inc.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The dealership offered me a truck and told me it was available to get my credit report then shortly after they ran my credit they told me that the car isnt available and tried to sell me something for more money False advertisement??

  Business response

  05/23/2024

  Mr. ******** inquired with George Harte Nissan about a vehicle located at our sister store in ********.  We requested a credit application be filled out prior to securing the vehicle.  When we contacted our sister store, they let us know that the vehicle he inquired about was no longer available.  We immediately let the customer know and provided additional options which he declined.  We never asked for a deposit of any kind and the vehicle he inquired on was never actually on our lot.
  
  We are happy to continue working with Mr. ******** to find a vehicle that suits his wants and needs should he wish to pursue a purchase.  

  Thank you,

  Erin T*******

  Harte Auto Group

  Customer response

  05/23/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  When i called back, Stan the original sales representative that i spoke to would not come to the phone. I then asked to speak to a manger. Once i was on the phone with the manager and he confirmed i was **** ******** he denied helping me find a car due to me contacting “The better business bureau”. He stated and i quote “you filed with the better business bureau, have fun finding a truck” (then proceeded to hang up). The response George Harte Nissan sent is a lie they treated me worse once i reported them. This car buying experience has made me feel less of a human and powerless. I gave them the upmost respect and asked questions over and over and all they did was lie to me to try and just get my money. 
  
  Sincerely,
  
  **** ********

  Business response

  05/23/2024

  We are certainly sorry if there was some kind of miscommunication with Mr. ********, but we are more than happy to assist him in purchasing a vehicle. Please have him reach out to our General Sales Manager, Joe T****** to discuss his options.

  Thank you

  Erin T*******

  Customer response

  05/24/2024

  
  Complaint: ********
  
  I am rejecting this response because: 

  Why would i reach out to joe and he’s the manager that told me have fun buying a car in the first place. The one responding and the office at george harte nissan must not be communicating. 
  
  Sincerely,
  
  **** ********

  Business response

  05/29/2024

  Joe T****** is our General Sales Manager and was not the person Mr. ******** spoke with at any time during this transaction.  As we have previously stated, we are happy to assist him in getting into a new vehicle should he wish to pursue a purchase.  Please have him reach out to Mr. T****** at the store to discuss his options.

  Thank you,

  Erin T*******- Harte Auto Group

• Initial Complaint

  01/31/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In 2021 i Purchase a Car from ****** which was Frame Damage they hid this from me. i took the car to a ********* Nissan on april 4 2023 to trade it in the sale inform me the car had been in 3 acdients he told me get a Attorney to help me Settle with ******, I did Some time last week i saw this George Harte Nissan *** ***** **** **** ****** ** *****  advertisement a 2023 Nissan ****** SR for $24.457 very good deal , This Dealer was Closer to my Home Address, i went in Put a $3000 down payment with Kenneth C******** Business manager on the car last week . jan 29 2023 yesterday this dealer told i was all set put insurance on the car and i could pick it up . i purchase $1400 ***** car insurance sent the dealer the insurance card and insurance Binder for Lien Holder: ****** ***** ********** ******* *** Address: **** ******** ***** ******* ** ***** After all of this waiting this Kenneth C******** say i still have to wait , and he got mad when i say i was tried of waiting . he was worry about the ****** car which i gave him my Attorney Settlement Agreement Document release me from all financial responsibility to *** *** Fraud committed against me since oct 2023, This Kenneth C******** guy is making Nissan Motor look bad This same guy did a transaction where he left 2 loans open he was suppose to close one loan he left both loans open This is on George Harte Nissan Dealer **** ***** *********** *** *******. And there are many more . and he did a price add on of $5000 or more advertisement price was $24.457 i put $3000 downpayment my balance suppose to be $21,457 but my end price came to over $27.000 That a $5.543 over charge and it fraud against the law here. *** **** *************************************

  Business response

  01/31/2024

  Mr. ****** visited George Harte Nissan on 1/23/24 and expressed an interest in purchasing a 2023 Nissan ******.  The advertised price on this vehicle was $24,457.  We offered to sell him this ****** at the advertised price and showed him that his overall purchase would be closer to $27,000 after tax, title and dealer fees.  Mr. ****** was not able to take delivery due to an inability to provide a proof of payoff that the bank would accept.  His down payment was refunded to him on 1/29/24.

  Thank you,
  Erin T*******

• Initial Complaint

  07/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  March 4th,2023 went to George hart Nissan to cosighn for a friend and end up owning the car. These people knew I only received $1116 a month from widows disability and I had no license. Fraudulently got me insurance by telling *********** I had a valid licence ,I gave the car back to finance company because I had to cancel insurance because of not having lisence and it was stated that I cannot get any insurance in the state of ** without a valid lisence so I couldn't even get my car back from finance company cause I can't insure it. Also I put down payment of $3000 on the 2019 Nissan sentra. Tried to speak to dealer,finance,even police with no help in sight. I need my $3000 down payment back and get the debt for this car taken off of me. I'm a disabled widow on a $1116 widows benifit and I was cohurst and taken advantage of. Thank you for listening hope there's help coming

  Business response

  07/21/2023

  Ms. ****** worked directly with her insurance company to obtain vehicle insurance- George Harte Nissan was not involved in any way in her discussions with ***********.  When we delivered this vehicle to Ms. ******, we had a valid proof of insurance on file. 
  
  George Harte Nissan has had no further involvement in any matters pertaining to what has transpired in Ms. ******’s situation since delivery.
  
  We are happy to provide proof of insurance at time of delivery should you require further documentation.
  

  Thank you,

  Erin T*******, Harte Auto Group

  Customer response

  07/30/2023

  I don't understand how you closed my case when nothing was resolved. I'm still stuck owing the finance company when Nissan fraudulently sold it to me.

  Business response

  07/31/2023

  As we previously stated, Ms. ****** worked directly with her insurance company to obtain vehicle insurance- George Harte Nissan was not involved in any way in her discussions with ***********.  When we delivered this vehicle to Ms. ******, we had a valid proof of insurance on file. 
  
  George Harte Nissan has had no further involvement in any matters pertaining to what has transpired in Ms. ******’s situation since delivery.
  
  We are happy to provide proof of insurance at time of delivery should you require further documentation.
  
  Thank you,
  Erin T*******,

  Harte Auto Group

• Initial Complaint

  09/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from George Harte Nissan on 7/9/21, which included a full extended warranty. I am trading the car in and reached out to cancel said warranty for a refund on the remaining amount. After not hearing back from Finance, I reach out to the GM who originally asked for trade-in paperwork from the new dealer. I told him I was under the impression that I can cancel a warranty at any time without reason, which he confirmed. Finally, Ken in Finance called and left a VM asking again for a slew of paperwork and stating he would send a paper for me to sign to cancel, which he never did, even after I reiterated that Rob (GM) confirmed it's not needed. It is my understanding I only need to fill out a paper requesting to cancel and provide the mileage to cancel at any time. At this point, it's been over a week and I'm unable to get anywhere with the dealership. I'd like someone to provide the paper needed to process the refund and for the remaining balance of the warranty to be provided as soon as possible. Whether or not the car is being traded in is irrelevant at this point and I'd like this taken care of.

  Business response

  09/27/2022

  In order to process the warranty cancellation, we need to know the current mileage on the vehicle.  An odometer statement, if the car was traded in, is ideal.  If this is not available, sending an email with the current mileage and a request to cancel is also okay. 

  Our GM, Rob M****, has reached out to Mr. ********* to obtain this information.  Once we have the exact mileage, we are happy to process the cancellation.

  Thank you,
  Erin T*******

  Harte Auto Group

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩