ComplaintsforStarlift Equipment
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Complaint Details
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Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was charged 2999.18 for repairing the fork lift a simple distributer change went to pick up the fork lift was not working they triple charged for a part and charged extra for wires extra fees that were with the part when purchased go home with the machine and it wont start they gave me back the machine worse than how i brought it to them the charge an acessive amount of labor hours at 150 an hour ray the owner called me to tell me the machine was all set he told me to bring a check i agreed 5mins later i get an alert that he charged my card 2999.18 after he told me to bring a checkBusiness response
08/07/2024
Thank you for bringing this matter to our attention. We sincerely apologize for any miscommunication that may have occurred.
The repair of your forklift was indeed more involved due to its age, being over 45 years old. Starlift performed a thorough and quality job to ensure the forklift was repaired correctly and safely. We provided you with a full breakdown of the repair parts and labor involved in the process.
We want to assure you that nothing was “triple charged.” Our goal is always to provide transparent and fair pricing for our services.
If you have any further questions or concerns, please do not hesitate to contact us directly. We value your business and appreciate your understanding.
Sincerely,
Starlift Equipment.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.