ComplaintsforKane Footwear LLC
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I returned 3 pairs of shoes due to incorrect size. Each return had a separate order number. All returns were confirmed received by the company via email. One refund was credited on 6/10/24. Yet to receive credit for the remaining orders. I have reached out several times via website with no response. Tracking numbers listed below.Business response
06/26/2024
** ****
So sorry for any inconvenience this may have caused. Looking on our end, and I attached a screenshot as well, we unfortunately never received any emails from the email *********************.
As is stated on our website, "Once received and upon inspection and approval according to policy, a refund will be processed within 21 days." Looking on my end, it appears that both of your returns were delivered on June 3rd and 4th, and our team had just not yet been able to approve the refund, which is why your refund had not yet been processed.
I just went ahead and issued that refund manually on my end to help settle this issue!
Let me know if there are any outstanding questions or concerns!
Best,
Tanner
Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
09/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with them recently but they never shipped the product. A shipping label was created and tracking number said delivery will become available when *** receives the package. I called *** and they never received the package. I've emailed the company several times with no response. They charged my card and charged for shipping but never sent product. I've ordered from them before with no problem. I get things happen but, the lack of response and customer service is very frustrating. I really enjoyed this company and their product before this happened. I've sent many customers their way but not after this. Very disappointed.Business response
10/03/2023
Original order was processed and fulfilled by our warehouse and then handed over to *** for shipping. Package was then likely lost in transit as *** was unable to provide an update. We sent out a replacement package as soon as we found out from the customer and have attached photo's showing the customer has received their ***** and the issue had been resolved.Initial Complaint
07/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed an order, had issues and no one has responded to my multiple complaints. I have written and called their customer support line and no one responds.Customer response
07/25/2023
***** ****** ***** ************************ ***** ******* **** *** **** **** ** *** ********** *********************** ******** **** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
I am concerned about retaliation from this company and don't want anything to do with this complaint anymore. Can you please suspend action?
Thanks,
******
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BBB Rating & Accreditation
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.