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Important information

• Advertising Review:

  In February 2025, BBB contacted Westport Medispa regarding claims in its advertising. 
  
  Its website and Facebook pages include many health benefit claims related to the ingredients and treatments offered at the facility.  Below is a sample of some of the health benefit claims in its advertising.  
  BOTOX: "Reverse signs of aging and restore youthful beauty.."
  "Benefits of Hydrafacial: 98% Worth It Rating, citing benefits such as glowing, soft skin, with fewer acne breakouts."
  "See instant results with every treatment. Hydrafacial can help target concerns like: Fine lines and wrinkles, Elasticity and firmness, Congestion and acne, Dark spots, Pigmentation, Pore size."
  Fraxel: "This innovative treatment uses microscopic laser columns to penetrate your skin and reduces the appearance of sun damage, acne scars, and reverses signs of aging."
  Benefits of Biote Hormone Replacement Therapy in Westport: "Restored Energy and Vitality: Feel a noticeable difference as Biote therapy replenishes your energy levels, leaving you revitalized and ready to tackle life’s challenges.  Improved Mood and Mental Clarity: Bid farewell to mood swings and welcome improved mental clarity and emotional stability into your life.  Enhanced Libido: Rediscover intimacy and enjoy a more fulfilling sex life as hormonal balance is restored. Weight Management Support: Achieve and maintain a healthy weight more effectively with the metabolic support provided by Biote Hormone Replacement Therapy. Better Sleep Quality: Experience improved sleep quality as hormonal imbalances are addressed, promoting overall wellness and vitality."
  According to the BBB Code of Advertising, claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.  For medicinal and therapeutic claims or claims to diagnose, treat, cure, mitigate, or prevent any illness or disease, scientific clinical evidence from human clinical trials is preferred to support these claims.  Substantiation should involve human testing that is blinded, performed by an independent third party, placebo controlled, conducted on a sufficient scope of subjects, and ideally has been peer reviewed. Claims concerning overall uniquely formulated products also require testing on the combination of ingredients in the product.  Specific ingredient claims also require substantiation. The business did not respond to BBB's request that it substantiate, modify, or discontinue its claims. 
  
  Its website and Facebook pages state: 
  BOTOX: "...the #1 cosmetic treatment in the world."
  "BOTOX® Cosmetic is the first and only treatment FDA-approved to temporarily make moderate to severe frown lines, crow’s feet, and forehead lines look better in adults."
  "#1 hydrafacial provider in Connecticut 2022, 2021, 2020"
  CoolSculpting: "Discover the #1 non-invasive fat-freezing treatment in the world."
  "Top Rated Medspa"
  "We are the number one provider of Keravive and hydrafacials in the state."
  "Come in to see why Dr. Dana Brownell is the number one provider in Westport !"
  "See why Dr. Dana is the number one provider in Fairfield County,"
  "Come see why Dr. Dana is the number one hair restoration center in the state!,"
  Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests.  As statements of fact, such claims, like "#1," "top rated," and "first and only" can be proved or disproved.  The business did not respond to BBB's request that it substantiate its claims. 
  
  Its website includes the disclaimer:  "Results may vary. We are reputable for complete customer satisfaction for completed treatments. Before and after images reflect real results from real patients, although individual results may vary. No treatment is promised to provide permanent results. A guarantee is neither provided nor implied." 
  The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.  BBB suggested that the statements "Results may vary" and".. individual experiences may vary" should be discontinued or modified to clearly and conspicuously disclose either the typical experience a consumer can reasonably expect or that the results depicted are not typical.  The business did not respond or make adjustments to its claims.